by Beky92 Contributor
Contributor

Why can't I connect to the tube WiFi?

For some reason I can't connect to the underground WiFi and I don't understand why! Can anyone help with this? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: Why can't I connect to the tube WiFi?

Morning @Beky92

 

Thanks for coming back to us.

 

Can you try and use the EE- WIFi-Auto Hotspot option as below:

 

Once underground, just turn on your WiFi and select EE WiFi-Auto from the list of available networks.

 

Then select the ‘access method’ as EAP, and ‘EAP method’ as SIM.

 

Let me know if this works for you 🙂

17 REPLIES 17
by
EE Employee

Re: Why can't I connect to the tube WiFi?

Hi and welcome to the community @Beky92

 

Have you been able to connect to the London underground WIFI previously?

 

Many thanks,

 

Lee

by Beky92 Contributor
Contributor

Re: Why can't I connect to the tube WiFi?

Hi, 

I've never been able to connect. 

I've tried several times to send a text to 9527 but they never send me the password to use to log in to Virgin! 

by
EE Community Support Team

Re: Why can't I connect to the tube WiFi?

Hi @Becky92

 

What kind of phone are you using?

 

What kind of error do you get back?

 

Thanks

 

Richard

 

🙂

by Beky92 Contributor
Contributor

Re: Why can't I connect to the tube WiFi?

Hi @Richard_C

It doesn't give me any error, it just doesn't reply to me at all, but when I sent the wrong text (I wrote EE WiFi, with the space in between) it said that it didn't recognise the code, so the service works, it just never replies to me when I text the right thing!

I have a Samsung s7 edge

Thank you for your help 

by
EE Community Support Team
Solution

Re: Why can't I connect to the tube WiFi?

Morning @Beky92

 

Thanks for coming back to us.

 

Can you try and use the EE- WIFi-Auto Hotspot option as below:

 

Once underground, just turn on your WiFi and select EE WiFi-Auto from the list of available networks.

 

Then select the ‘access method’ as EAP, and ‘EAP method’ as SIM.

 

Let me know if this works for you 🙂

by Beky92 Contributor
Contributor

Re: Why can't I connect to the tube WiFi?

Thank you very much for your help! It worked! Smiley Very Happy

by
EE Community Support Team

Re: Why can't I connect to the tube WiFi?

Great news @Beky92

 

No problem at all 🙂

 

Have a great day and come back anytime.

 

Leanne.

by Danniem4 Investigator
Investigator

Re: Why can't I connect to the tube WiFi?

When I select the WiFi it asks me to log in? If I use my EE login it doesn’t work? 

by
EE Community Support Team

Re: Why can't I connect to the tube WiFi?

Hi @Danniem4 

 

Are you trying to connect to 'EE WiFi-Auto'?

 

Find more information on WiFi on the London Underground >

 

Chris

by Danniem4 Investigator
Investigator

Re: Why can't I connect to the tube WiFi

Yes
by
EE Community Support Team

Re: Why can't I connect to the tube WiFi

Hi @Danniem4

 

Thanks for trying this.

 

What happens when you follow the below steps?

 

Once underground, just turn on your WiFi and select EE WiFi-Auto from the list of available networks.

 

Then select the ‘access method’ as EAP, and ‘EAP method’ as SIM.

 

Leanne.

 

 

by Danniem4 Investigator
Investigator

Re: Why can't I connect to the tube WiFi

I’m not seeing an access mode or anything it just asks me to log in with a
username and password
by
EE Community Support Team

Re: Why can't I connect to the tube WiFi

Hi @Danniem4

 

Thanks for coming back to me.

 

Have you tried texting EEWIFI to 9527, and follow the instructions within the text?

 

Leanne 🙂

 

by Danniem4 Investigator
Investigator

Re: Why can't I connect to the tube WiFi

I’ll try that now thank you
by
EE Community Support Team

Re: Why can't I connect to the tube WiFi

Let me know how you get on @Danniem4

by west4
New Member

Re: Why can't I connect to the tube WiFi?

Hi my phone connects easily to EE wifi auto on the London underground. I'd like to be able to connect my ipad too - but it's wifi only and doesn't have a Sim. Is this possible?

by
EE Community Support Team

Re: Why can't I connect to the tube WiFi?

Hi @west4,

 

Welcome to the EE Community.

 

Sorry, you wouldn't be able to use your EE WiFi on the underground with your iPad.

 

Thanks

 

James

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