by nickwaite
Visitor

What is the cooling off period on a new contract completed in an EE shop?

On a visit to a local £E shop on Feb 11th I was persuaded to sign a new Sim only contract which included 4 GEE wifi and now wish I hadn't.  The website is under maintenance so I can't even see the details of the new contract, and the link in a text received yesterday is no longer available.  What is the cooling off period?

2 REPLIES 2
by Grand Master
Grand Master

Re: What is the cooling off period on a new contract completed in an EE shop?

@nickwaite  In store sales don’t have a cooling of period as you can see what you’re purchasing,  only online and phone sales do by law.  

by
EE Community Support Team

Re: What is the cooling off period on a new contract completed in an EE shop?

Hi there @nickwaite

 

Welcome to the community.

 

I am sorry @Chris_B is correct, you can view our returns policy here.

 

Are you unable to log into your My EE account to check the bills?

 

What text did you get yesterday?

 

Thanks, Leanne.

 

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