23-02-2018 10:27 PM - edited 23-02-2018 10:30 PM
Problem - cannot make WIFI calls indoors.
WIFI Download Speed 59Mbs
WIFI Upload Speed 18Mbs
All settings on iPhone 7 correct
EE reset been carried out with changes.
Level 2 support believe there is a EE Signal box in close proximity which my phone is connecting to at a low speed and not allowing me to go straight out through my own router.
Q1. No solution was provided
Q2. A breach of security allowing me access a third party EE router via Signal Box which without to much trouble could enable me to access the router and another users network.
Any help would be appreciated to solve this issue.
23-02-2018 10:33 PM
Turn off the signal box and use wi-fi calling over your WiFi network.
You don't need a signal box if your phone has WiFi calling.
23-02-2018 10:39 PM
Access to a Signal Box does not give you access to its router's network. They are kept separate.
23-02-2018 10:49 PM - edited 23-02-2018 10:58 PM
The 2 are not linked though.
The handset connects to an EE signal box using a cellular 3G signal. WiFi calling uses the handsets WiFi connection to your router.
With EE's WiFi calling service, even if you have a cellular signal of any strength, WiFi calling should still take priority over that and should still connect.
What happens if you put your handset in airplane mode and then turn on just the WiFi leaving all cellular services off?
Edit to add - are you using the developer / beta version of iOS 11.3 on your iPhone by any chance? If so EE WiFi calling is behaving a bit erratically with that at the minute sometimes working, sometimes not; but with it being a developer/beta, there's not much you can do unfortunately.
24-02-2018 09:17 AM
if I turn off cellular data and leave airplane mode off It stiill connects to cellular.
if I turn off cellular data and switch airplane mode on then I just get WIFI connection.
Neither brings up WIFI call, not sure how to fix this
24-02-2018 09:29 AM
@Techwizard Turn on wifi calling give it time to connect then turn on airplane mode. Wifi calling should then reconnect. You now using your wifi to get you a signal.
24-02-2018 10:03 AM
i have tried this but problem still exists.
Im thinking now this could be a port forwarding issue with the router.
In a packet capture UDP 500 (IKEv2)
UDP 4500 (IKEv2) are closed so if I use QOS this might sort out the problem with the Signal Box.
Any comments or views would be appreciated.
24-02-2018 12:19 PM
i have tried WIFI calling on two iPhone 7’s and one 6plus with the same issue.
later today I’m going to see if I can open up ports on router.
24-02-2018 12:33 PM - edited 24-02-2018 12:36 PM
What router and ISP are you using?
Generally, no router changes are required on most standard set-up ISP supplied routers.
Edit - sorry just re-read your first post and it's EE broadband. Nothing should require changing in the router settings.
Have your tried rebooting your router at all? Don't do this too often though being on a fibre connection.
24-02-2018 12:43 PM
Hi I am going to swap Brightbox2 over for a Netgear DM200 Modem only and use a Airport Time capsule to provide routing etc.
Will let you know how I get on.
24-02-2018 01:07 PM - edited 24-02-2018 01:10 PM
Your Port Forwarding settings have nowt to do with the Signal Box. They are only for self-initiated incoming traffic.
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