01-05-2019 06:44 PM
Hi, I have a HTC M9 phone and it says that it is capable of receiving 4G like my old HTC M8.
But I can't get it to connect
My preferred network settings say:
What do I need to do to get my data working on EE with HTC M9?
01-05-2019 07:46 PM
Have you tried all 3?
Is the device from the US?
Are you on EE, not Orange or Tmobile? If you are PAYG have you any data allowance?
01-05-2019 07:56 PM
Yes I have tried all three and and all I can get is the H symbol for data if I set it to global.
i am starting to think that the phone is the US version as it says something about Verizon if I try to update the software.
I purchased the phone unlocked and it can connect to the network and do everything else ok apart from pickup 4G.
I didn't have this problem with my M8.
01-05-2019 08:35 PM
If its the US Verizon version, it wont work on EE 4G.
If you check under settings about the phone and look for the model number, if I remember correctly if it has VW in the number then its the Verizon Wireless version.
01-05-2019 10:56 PM
The model number just says HTC One M9 and nothing else.
It's annoying because it is a nice phone and everything else works ok.
I will see if I can send it back but I don't want to repeat the mistake again.
I didn't have the same issue with my M8.
by Wano69 2 weeks ago