Highlighted
by
Explorer

Topping up my EE WiFi

Hi there

Ive topped my WiFi mini with £35 but the add on is £44 so I tried to add on £8 extra when I did this a message came up saying error but when I look in my bank account 2x of £8 has come out and the top up still stands at £35 slightly annoying as I have 1.2 GB left and need to use my wifi.

please help 

3 REPLIES 3
Highlighted
by
EE Community Support Team

Re: Topping up my EE WiFi

Hi there @Goobersaurus_34

 

Thanks for coming to the community.

 

What happens when you try and purchase the add-on?

 

When did you top up with the extra £8.00?

 

Leanne.

Highlighted
by
Explorer

Re: Topping up my EE WiFi

Topped up last night! 
still no £16 come on because it took £8 out twice! 

Highlighted
by
EE Community Support Team

Re: Topping up my EE WiFi

Thanks for the quick reply @Goobersaurus_34

 

If you give our Pay as you go team a call, they will be able to check your account for you and help you with this.

 

Let me know how you get on.

 

Leanne.

Can't find what you're looking for?

One of these options may help you find the answers you need.

Let's get started

Join the EE Community to ask, answer, learn and share.