23-03-2020 05:15 PM
I recently got a 4GEE modem and 100GB contract because our wired home broadband was so poor.
Unfortunately, almost immediately, the Covid19 pandemic struck. My partner and I are now working at home full time and this is placing big demands on that 100GB, given the need to videoconference and so on. There's no way the 100GB is going to last until the end of the month.
According to a chat with EE support, I can't change this to a different contract until a month has elapsed. So what's going to happen when I hit 100? Is my connection going to stop, or am I going to get a massive bill? Is there any other option to get more data in the short term?
23-03-2020 05:25 PM
It seems you have already spoken to EE CS who have given you advice. You can buy additional data should you need it.
For what else EE can offer, then please see EE guide.
23-03-2020 05:29 PM
Thanks for replying. EE only said I can change my contract once a full month has elapsed. My question was about my situation between now and when the first month is finished - I don't know what will happen when I have used 100GB of data, given EE say they can't upgrade the contract yet.
23-03-2020 07:24 PM
What does http://add-on.ee.co.uk/purchase offer you?
23-03-2020 10:41 PM
The site refuses to show me my options because I currently still have some data allowance left. But I really want to know my options.
24-03-2020 09:30 AM
Thanks, @Christopher_G - I only get this message:
You still have some data
Click the My data link above to see details
Your data allowance will start again on 18/04/2020
There are no other options
24-03-2020 09:40 AM
That route just takes me to http://add-on.ee.co.uk/, which is where I was before, and which refuses to show me options until I've already run out of data
26-03-2020 11:07 AM
me again, to re-iterate and share with as many people as possible:
So so poor from EE. A real brand damager. We are all told to stay home, we live in rural areas and have to already pay over the odds for this 4g broadband. already I have a sim only contract with unlimited data on my mobile from Three, for £15 a month!!!! Yet, for this service I pay £60 a month, for 300gb. Now, in this time of crisis, where I have to work from home, do video conferences, use Cisco over internet calling etc, keep a family entertained and educated, and I need more data, I have to wait until it runs out to find out exactly my how much I'm going to get ripped off. As soon as another option for broadband in my area arrives, I'm long gone.
28-03-2020 06:03 PM
How can I change from 300gb to 500gb or, second option:
How can I cancel because I seen on Three: