by graemerwaugh Investigator
Investigator

Netgear nighthawk Battery issues?

After only a few months it seems the battery in the Nighthawk is no longer able to hold much charge. Once charged it lasts only maybe 1hour (using both 2.4 and 5).

 

 Does anyone else have experience of this? seems rather poor for a "mobile" router 

 

Thanks in advance 

Graeme

 

9 REPLIES 9
by
EE Community Support Team

Re: Netgear nighthawk Battery issues?

Hi @graemerwaugh,

 

Welcome to the EE Community.

 

I'm sorry to hear your Nighthawk battery life has deteriorated.

 

Have you spoken to technical support?

 

Thanks

 

James

 

 

by graemerwaugh Investigator
Investigator

Re: Netgear nighthawk Battery issues?

Yes, I have spoken with them, not really of much use if I'm honest. 

 

They stated the battery runs down more when you use it more! Then said I should monitor the battery life. (which I already have otherwise I wouldn't be contacting them).

 

I explained my benchmark which is, Device when new battery life = approx 24hrs  with approximately the same the data volumes as now. Battery life now = 1hr and unit continue to go into orange blinking more and dropping the connection. But apparently, I need to measure it more.  Even though measuring the actual life of the battery on its own tells you absolutely nothing without assumptions about the computed volume passing through the router. 

 

Not the most satisfactory outcome 

 

 
by
EE Community Team

Re: Netgear nighthawk Battery issues?

Hi @graemerwaugh,

 

Did the guys at technical support complete any diagnostics on the device for you?

 

Do you know when you purchased the Nighthawk? And was this part of a pay monthly contract?

 

Alex

by graemerwaugh Investigator
Investigator

Re: Netgear nighthawk Battery issues?

Hi Alex,

 

No,  they didn't complete any diagnostics 

 

Purchased in Jan 2018 I think as part of a pay monthly contract yes 

 

Thanks 

by
EE Community Team

Re: Netgear nighthawk Battery issues?

Hi @graemerwaugh,

 

You can run through a quick check list on Device Repair here to see if there is anything else you could try on the device before getting back in touch with our tech guys.

 

This page also talks you through options to Booking a Repair

 

Our customer service team will be able to advise you of all of the options available depending on your account settings.

by graemerwaugh Investigator
Investigator

Re: Netgear nighthawk Battery issues?

Thanks, Alex_S

 

Fix my Device, unfortunately, has very little data around the Nighthawk so didn't really solve the problem.

 

 

by
EE Community Team

Re: Netgear nighthawk Battery issues?

Hi @graemerwaugh,

 

I'm sorry you couldn't find what you needed from the help page I suggested.

 

Before you book in for a repair I would get in touch with our tech team for further investigation. They will be able to give the best options moving forward.

 

Both our  teams are open from 8am today 🙂

 

 

Alex

 

 

by kevdyas85 Established Contributor
Established Contributor

Re: Netgear nighthawk Battery issues?

I’ve had the same issues with my router. It doesn’t fully charge to 100% and battery life has become very poor. Lots of similar experiences on the Netgear community. 

by
EE Community Support Team

Re: Netgear nighthawk Battery issues?

Hi there @kevdyas85

 

Thanks for coming back to the community.

 

Have you spoken to our technical support team, so they can help you get this looked into?

 

Thanks, Leanne.

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