by Chrissie16 Investigator
Investigator

My mobile wifi won't turn on. Any suggestions?

My mobile wifi won't turn on. No lights of any description come on at all. I've charged it and changed charging leads. Any suggestions please?

5 REPLIES 5
by Grand Master
Grand Master

Re: My mobile wifi won't turn on. Any suggestions?

@Chrissie16  Is this charging from a wall plug?  Have you tried changing the plug  or just the lead ?  

by Chrissie16 Investigator
Investigator

Re: My mobile wifi won't turn on. Any suggestions?

Yes I have changed the lead and plug but nothing works at all.

by
EE Employee

Re: My mobile wifi won't turn on. Any suggestions?

Hi @Chrissie16 and welcome to the community.

 

How long have you had the device for?

 

Many thanks,

 

Lee

by Chrissie16 Investigator
Investigator

Re: My mobile wifi won't turn on. Any suggestions?

I purchased it in November but only started using it in December.  It worked fine for about 6 days but since then nothing at all. I can't take it back to the shop because I'm away. So might end up cancelling the contract. It's so disappointing. 

by
EE Community Support Team

Re: My mobile wifi won't turn on. Any suggestions?

Good morning @Chrissie16

 

Thanks for coming here 🙂

 

I'm sorry to hear of your frustration and I'd love to help get this working for you.

 

If this isn't taking a charge, then please call our technical team and they can look into this with you.

 

Let me know what they say.

 

Cheers

 

Richard

 

🙂

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