by Nicleven Investigator
Investigator

My Samsung galaxy s7 doesn't switch between wifi and 4g

I recently upgraded to a Samsung galaxy s7. It works fine on known wifi networks however once I leave these areas I cannot receive email/what's app/FB etc updates. Phone is basically only food for phoning out with my house 😟 

Can anyone help? TIA X

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: My Samsung galaxy s7 doesn't switch between wifi and 4g

Hi @Nicleaven

 

Thanks for coming to see us in community πŸ™‚

 

It would appear that your services are not activated correctly.

 

Please see our How to activate your new EE SIM Card support article and it will tell you what you need to do.

 

Any further help you need, please give us a shout.

 

Thanks

 

Richard

 

πŸ™‚

1 REPLY 1
by
EE Community Support Team
Solution

Re: My Samsung galaxy s7 doesn't switch between wifi and 4g

Hi @Nicleaven

 

Thanks for coming to see us in community πŸ™‚

 

It would appear that your services are not activated correctly.

 

Please see our How to activate your new EE SIM Card support article and it will tell you what you need to do.

 

Any further help you need, please give us a shout.

 

Thanks

 

Richard

 

πŸ™‚

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