by Kkeithp Investigator
Investigator

My EE 4G router loses its password intermittently

Router loses its password intermittently and won’t accept it when I re enter it 

10 REPLIES 10
by Grand Master
Grand Master

Re: My EE 4G router loses its password intermittently

Which password? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kkeithp Investigator
Investigator

Re: My EE 4G router loses its password intermittently

The Wireless key.
I get this message.
by
EE Community Support Team

Re: My EE 4G router loses its password intermittently

Hi there @Kkeithp

 

Thanks for coming here.

 

Do you get an error message when you enter the password?

 

Leanne.

by Kkeithp Investigator
Investigator

Re: My EE 4G router loses its password intermittently

Hi Leanne, all I get is “incorrect password”... I know the password is correct as if I leave it a while it begins working again until the next time.

by Grand Master
Grand Master

Re: My EE 4G router loses its password intermittently

Have you logged into its admin interface & looked to see if your WiFi pwd is what you think it is?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: My EE 4G router loses its password intermittently

Hi there @Kkeithp

 

Thanks for coming back to us :)

 

Have you been able to follow @XRaySpeX advice and check the password?

 

Speak soon.

 

Leanne 🙂

by Kkeithp Investigator
Investigator

Re: My EE 4G router loses its password intermittently

The problem I get is intermittent, it works after a while if I leave it
alone and the password is correct, but thanks anyway.
Highlighted
by Grand Master
Grand Master

Re: My EE 4G router loses its password intermittently

If it is not consistent then it is faulty.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Kkeithp Investigator
Investigator

Re: My EE 4G router loses its password intermittently

Getting a replacement can be a challenge!
by
EE Community Support Team

Re: My EE 4G router loses its password intermittently

Good Evening @Kkeithp

 

Have you reported this to our technical care team? 

 

Speak soon, 

 

Katie 🙂

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