by Healedfeet Investigator
Investigator

Mifi

My mifi box just stopped working last night. Managed to get onto my app and it said I had used up 30gb since 26th December. I hope that it's a fault with the data connection but as yet cannot check on the app or via phone. Any help as I am in Portugal and need some data connection from my mifi box to stay in touch.

5 REPLIES 5
by
EE Community Support Team

Re: Mifi

Hi @Healedfeet,

 

Thanks for joining the EE Community.

 

What happens when you try to load a webpage?

 

James

by Healedfeet Investigator
Investigator

Re: Mifi

Cannot even get that far. The wifi will not connect as I now can see that I have no data left but there is no way I could have use 30gb of data in 4 days. It went off when the problems started over ee a couple of days ago.

by
EE Community Support Team

Re: Mifi

Hi @Healedfeet,

 

The recent problems with contacting customer services did not affect call, texts or data usage.

 

When you try to load a webpage are you redirected to the EE add-ons page?

 

Thanks

 

James

by Healedfeet Investigator
Investigator

Re: Mifi

hello again
the wifi mini is just telling me I have no data left and no way could I
have used 30 gb of data in 4 days. I have not tried this as on my phone it
is just saying wifi disconnected
by
EE Community Support Team

Re: Mifi

Hi @Healedfeet,

 

You should still be able to connect to your WiFi device if you have used your data allowance. When connected, your web browser will automatically be redirected to the add-ons page where you can purchase more data.

 

What have you been using your data connection for? Data intensive tasks - such as streaming video - can use data very quickly in comparison to things like web browsing.

 

Thanks

 

James

 

 

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