by G7M Investigator
Investigator

London tube WiFi iOS

EE WiFi doesn’t work on my iPhoneX when using London Underground, is this a known issue?

7 REPLIES 7
by
EE Community Support Team

Re: London tube WiFi iOS

Good Morning @G7M

 

Welcome to the community. 

 

Are you a pay monthly or pay as you go customer?

 

What phone are you using?

 

Have you text EE WiFi to 9527?

 

Speak soon, 

 

Katie 🙂

by G7M Investigator
Investigator

Re: London tube WiFi iOS

Hi Katie

 

I'm a pay per month customer, using an iPhone X.

No i hadn't texted the below, if this is the process i hadn't been made aware.

 

FYI - The code required in EEWiFi (no space).

 

Apparently it's now all setup and will assume working, will let you know if i've any further issues.

 

Thanks

Greg

by G7M Investigator
Investigator

Re: London tube WiFi iOS

FYI it didn’t work

by
EE Community Team

Re: London tube WiFi iOS

Hi @G7M,

 

It sounds like you have completed everything to be able to use the WiFi on the London Underground.

 

Have you checked that the stations you are connecting at have active Virgin Media WiFi?

 

Our technical team will be able to check the settings on your account to ensure the product is set up correctly if your still not able to connect.

 

 

Alex 🙂

 

 

by G7M Investigator
Investigator

Re: London tube WiFi iOS

Hi

Unable to join either of the suggested WiFi networks (EE and Virgin media) on the underground. Attempted at multiple stations/locations from Paddington (Bakerloo) through to Canary Wharf (Jubilee).

To confirm i’m a pay monthly SIM only user, on iPhone X with latest IOS (12.4).

Get Outlook for iOS
by G7M Investigator
Investigator

Re: London tube WiFi iOS

due to the lack of update i've installed the virgin media connect app, using my virgin media account.

 

* EE support hasn't been good enough on this issue, now looking to move provider.

by
EE Community Support Team

Re: London tube WiFi iOS

Hi @G7M.

 

Thanks for coming back to the community.

 

Were you trying to connect to EE-WiFi-Auto?

 

Did you speak with our Tech Care team about this?

 

Jon

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