by Piglet72 Investigator
Investigator

Just purchased a mini Wi-Fi and it says invalid sim

States invalid system so took out sim 're inserted in turned back on still same so pressed reset and again still says invalid sim item is brand new

5 REPLIES 5
by Grand Master
Grand Master

Re: Just purchased a mini Wi-Fi and it says invalid sim

@Piglet72  Where did you purchase it from as I’ll take it back.  

by
EE Community Support Team

Re: Just purchased a mini Wi-Fi and it says invalid sim

Hello there @Piglet72

 

Thanks for coming to the community.

 

Where did you purchase the device?

 

Are you able to try the SIM in another device to see if it works at all?

 

Leanne.

by Piglet72 Investigator
Investigator

Re: Just purchased a mini Wi-Fi and it says invalid sim

Hi thanks   the EE call centre was great apparently the sim and phone wasn't even on there system via Argos  I've taken it back exchanged for a different model and works immediately

by Piglet72 Investigator
Investigator

Re: Just purchased a mini Wi-Fi and it says invalid sim

Hi    I've spoken to the EE team who told me to take it back as wasn't even registered on there system exchanged for a different model and success

by
EE Community Support Team

Re: Just purchased a mini Wi-Fi and it says invalid sim

Thanks for coming back to us, @Piglet72.

 

I'm delighted to hear that you're all up and running. 😄

 

Chris

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