by Jess4 Investigator
Investigator

Invalid wifi sim

New 4gee wifi with invalid sim. How do I activate the new sim?

6 REPLIES 6
by Grand Master
Grand Master

Re: Invalid wifi sim

@Jess4. If it says it’s invalid then the device it’s is locked to another network.  The device needs to be unlocked to use the EE network. 

by
EE Community Support Team

Re: Invalid wifi sim

Hello there @Jess4

 

Thanks for coming here.

 

Where did you purchase the device?

 

Thanks 🙂

 

by Jess4 Investigator
Investigator

Re: Invalid wifi sim

I upgraded my old my wifi and got a new one sent in the post with a new sim as it's smaller. All off the ee website. 

by
EE Community Support Team

Re: Invalid wifi sim

Great thanks @Jess4

 

Have you registered the new SIM card at all?

 

Thanks 🙂

by Jess4 Investigator
Investigator

Re: Invalid wifi sim

Everytime I go to it keeps saying it needs to send a message but it's not linked to my phone and I can't receive messages on the old wifi box

by
EE Community Support Team

Re: Invalid wifi sim

Thanks @Jess4.

 

You would need to speak to our customer service team to get the new SIM card registered.

 

Please give them a call to get this done 🙂

 

Thanks.

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