by Wolcub666 Investigator
Investigator

In France. 3G flashes on mobile device. Can't connect to internet

I have used it ok in uk. Taken to France on day 3. Blue 3G light flashing. 3/4 bars of signal. Can't connect to internet via my Apple 5se phone here. I have no laptop to connect via USB. 

 

1 SOLUTION

Accepted Solutions
by Wolcub666 Investigator
Investigator
Solution

Re: In France. 3G flashes on mobile device. Can't connect to internet

solved. I had to confirm over 18 on the new line. 

10 REPLIES 10
by Grand Master
Grand Master

Re: In France. 3G flashes on mobile device. Can't connect to internet

@Wolcub666  What blue 3G light on a iPhone SE ? 

 

 

And are you contract or PAYG ?

 

if contract have you enabled roaming and if needed be purchased a data roaming bundle?  

 

If PAYG you can not use your U.K. pack allowance abroad and you need to purchase a data roaming add on. 

by
EE Employee

Re: In France. 3G flashes on mobile device. Can't connect to internet

Hi @Wolcub666

 

Just to add to @Chris_B's info have you turned on Roaming in the Connection Manager as well as activating it on your account?

 

Thanks - Karen. Smiley Happy

by Wolcub666 Investigator
Investigator

Re: In France. 3G flashes on mobile device. Can't connect to internet

I am contract. I have now been to the connection page and pressed to connect. It stayed on connecting for ten mins. Still not on? Any suggestion please? Roaming is turned on on my phone and I am choosing the right wifi. 

by Wolcub666 Investigator
Investigator

Re: In France. 3G flashes on mobile device. Can't connect to internet

It's an EE max plan. 

by Wolcub666 Investigator
Investigator

Re: In France. 3G flashes on mobile device. Can't connect to internet

Not sure how to turn on roaming in the connection manager link? Sorry. 

by Grand Master
Grand Master

Re: In France. 3G flashes on mobile device. Can't connect to internet

@Wolcub666  On the phone turn roaming off as this doesn't need to be on.  

 

How many devices are you trying to use ?    As it sounds like your talking about 2 different devices but are talking about them as one device.  

by Wolcub666 Investigator
Investigator

Re: In France. 3G flashes on mobile device. Can't connect to internet

Just trying to connect my mobile phone to the EE mifi. 

 

Once i suss it I will connect an iPad. 

 

I am not very techy 

by
EE Employee

Re: In France. 3G flashes on mobile device. Can't connect to internet

Hi @Wolcub666

 

Have you purchased a roaming data bundle?

 

In the connection manager settings there's a tick box for Roaming.

 

Is the account a personal EE contract?

 

Thanks - Karen. Smiley Happy

by Wolcub666 Investigator
Investigator
Solution

Re: In France. 3G flashes on mobile device. Can't connect to internet

solved. I had to confirm over 18 on the new line. 

by
EE Employee

Re: In France. 3G flashes on mobile device. Can't connect to internet

Happy to hear it's all resolved @Wolcub666

 

Thanks for popping back to let us know!

 

Smiley Very Happy

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