by Haldon
Explorer

I keep getting an error message when I try to buy more data

I'm on Pay As You Go and every time I go to buy more data I get an error page. This has never happened before. 

12 REPLIES 12
by Haldon
Explorer

I can't get any more data and the Customer Service line is closed

When I go to buy more data from http://add-on.ee.co.uk I just get an error message.

 

I'm on a Pay As You Go sim in a Huawei router.

by Ace Contributor
Ace Contributor

Re: I can't get any more data and the Customer Service line is closed

Hi @Haldon

 

Sorry to hear this. We are seeing a number of members state there are problems with the roaming addon system and also phoning customer services. 

 

I’ve notified our community manager and will keep you updated. 

 

What error message do you get?

by Kandere
Explorer

Re: I can't get any more data and the Customer Service line is closed

Hey, just jumping in on this - I too cannot get through to the phone guys via 150. It says the office s closed and then gives opening times indicating it should have opened over 2 hours ago. Think someone forgot to press the on button...

by Haldon
Explorer

Re: I can't get any more data and the Customer Service line is closed

"Something went wrong while you were buying your add-on. Please try again. Don't worry - you've not been charged."

 

That's the message that keeps coming up, but I'm sure it'll all get straightened out.

 

I guess EE are just having a bad day, 

by Tigo Investigator
Investigator

Re: I can't get any more data and the Customer Service line is closed

I can’t believe that EE has let me down yet again! I’m unable to call customer services and unable to add on data since yesterday and I’m in NYC, USA! So fix it up or I’m leaving EE but not before I take this matter to Ofcom and the Ombudsman!!!

by Tracey-Ann Investigator
Investigator

Re: I can't get any more data and the Customer Service line is closed

Same here. Have been trying to buy more data since yesterday and it wont work online and customer services says office is closed! So frustrating and terrible customer care by EE!

by Tigo Investigator
Investigator

Re: I can't get any more data and the Customer Service line is closed

Yeah the same here and to add to injuries I tried to call their customer services couldn’t get through and I was still charged and guess what is not working, closed in the middle of their working day!!! Wait until I come back home I will bust them good with Ofcom and the Ombudsman!!!! Absolutely bull**bleep** this ridiculous service and cost a lot for nothing! Due to upgrade but after so many incidents I’m considering to change providers now. 

by Tracey-Ann Investigator
Investigator

Re: I can't get any more data and the Customer Service line is closed

Sorry to hear so many of you are also suffering! But kinda glad I am not alone 🤔 never known such shocking service..... and from a communications company too!

Highlighted
by Tracey-Ann Investigator
Investigator

Re: I can't get any more data and the Customer Service line is closed

Dreadful! Hope we both get results soon...... 😐

by
EE Community Support Team

Re: I keep getting an error message when I try to buy more data

Hello there @Haldon.

 

Thanks for posting on the community.

 

We’re aware of an issue affecting a small number of customers.

 

Our team are currently working on restoring this to full service.

 

Please keep trying and let me know how you get on.

 

Thanks, Leanne.

by Profile closed
Not applicable

Re: I keep getting an error message when I try to buy more data

Hi, Leanne_T,

I think it's much larger than a small number of Customers, who've been affected!

XRayspeX pointed that out to me!

 

Regards:

 

Robert ☺

by
EE Employee

Re: I can't get any more data and the Customer Service line is closed

Hi All, 

 

You should now be able to contact customer services or use the self service,

 

We did experience a technical issue impacting our ability to assist customers, we have fixed this and apologise for any inconvenience caused.

 

Many thanks,

 

Lee

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