01-10-2017 09:19 AM
I'm on Pay As You Go and every time I go to buy more data I get an error page. This has never happened before.
01-10-2017 09:56 AM
When I go to buy more data from http://add-on.ee.co.uk I just get an error message.
I'm on a Pay As You Go sim in a Huawei router.
01-10-2017 10:06 AM
01-10-2017 10:14 AM
Hey, just jumping in on this - I too cannot get through to the phone guys via 150. It says the office s closed and then gives opening times indicating it should have opened over 2 hours ago. Think someone forgot to press the on button...
01-10-2017 10:34 AM
"Something went wrong while you were buying your add-on. Please try again. Don't worry - you've not been charged."
That's the message that keeps coming up, but I'm sure it'll all get straightened out.
I guess EE are just having a bad day,
01-10-2017 10:43 AM
I can’t believe that EE has let me down yet again! I’m unable to call customer services and unable to add on data since yesterday and I’m in NYC, USA! So fix it up or I’m leaving EE but not before I take this matter to Ofcom and the Ombudsman!!!
01-10-2017 12:22 PM
Same here. Have been trying to buy more data since yesterday and it wont work online and customer services says office is closed! So frustrating and terrible customer care by EE!
01-10-2017 12:53 PM
Yeah the same here and to add to injuries I tried to call their customer services couldn’t get through and I was still charged and guess what is not working, closed in the middle of their working day!!! Wait until I come back home I will bust them good with Ofcom and the Ombudsman!!!! Absolutely bull**bleep** this ridiculous service and cost a lot for nothing! Due to upgrade but after so many incidents I’m considering to change providers now.
01-10-2017 01:24 PM
Sorry to hear so many of you are also suffering! But kinda glad I am not alone 🤔 never known such shocking service..... and from a communications company too!
01-10-2017 02:55 PM
01-10-2017 03:03 PM - edited 01-10-2017 03:05 PM
I think it's much larger than a small number of Customers, who've been affected!
XRayspeX pointed that out to me!
01-10-2017 03:05 PM
You should now be able to contact customer services or use the self service,
We did experience a technical issue impacting our ability to assist customers, we have fixed this and apologise for any inconvenience caused.