by AnitaB1
Explorer

I cannot get connected to the internet with my huawei mifi but am 25 in credit.

Bought huawei mifi with credit. I have now topped up twice 10.00 using the top up card supplied but still cannot get online.  I got the top up page showing I was 20.00 in credit and looking at the add on credit for data, I opted to add a further 5.00 to get the 90 day package.  I still cannot access the internet and cannot access live chat.  Any help please?

4 REPLIES 4
by
EE Community Support Team

Re: I cannot get connected to the internet with my huawei mifi but am 25 in cred

Hi @AnitaB1,

 

Welcome to the EE Community.

 

Were you able to successfully purchase a pack/add-on?

 

Does your device show a mobile signal on its display?

 

Thanks

 

James​​​​​​​

by Grand Master
Grand Master

Re: I cannot get connected to the internet with my huawei mifi but am 25 in cred

Browse to http://add-on.ee.co.uk/status . Does it show that you have data? If not you can Buy data from that page.

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by AnitaB1
Explorer

Re: I cannot get connected to the internet with my huawei mifi but am 25 in cred

Thank you, I resolved this myself now.

I cannot find a way to retract my post.

 

 

by
EE Community Support Team

Re: I cannot get connected to the internet with my huawei mifi but am 25 in cred

No problem @AnitaB1

 

Thanks for the update. Smiley Happy

 

James

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