by Sparkyfar Investigator
Investigator

I cannot add a device despite rendering number several times. Being asked to con

However many times I go to add a device I am bein asked to confirm number that is already there

 

7 REPLIES 7
by
EE Community Support Team

Re: I cannot add a device despite rendering number several times. Being asked to

Hello there @Sparkyfar

 

Thanks for coming to the community.

 

Is this on the My EE app or online?

 

Is a text sent to the device to confirm this?

 

Thanks, Leanne.

by Grand Master
Grand Master

Re: I cannot add a device despite rendering number several times. Being asked to

Is this device a mobile BB router?

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by Sparkyfar Investigator
Investigator

Re: I cannot add a device despite rendering number several times. Being asked to

Hi leanne

it is online not app

does that help?

by Sparkyfar Investigator
Investigator

Re: I cannot add a device despite rendering number several times. Being asked to

It is a mobile EE router

thank you fo responding

Highlighted
by
EE Community Support Team

Re: I cannot add a device despite rendering number several times. Being asked to

Thanks @Sparkyfar

 

Are you able to access your My EE account at all?

 

Have you tried clearing cache/cookies and opening in a new web browser?

 

Speak soon, Leanne.

by Sparkyfar Investigator
Investigator

Re: I cannot add a device despite rendering number several times. Being asked to

I have registered just cannot add a device

i will try your suggestion 

many thanks

 Ian

 

 

 

 

by
EE Community Support Team

Re: I cannot add a device despite rendering number several times. Being asked to

I see @Sparkyfar

 

Let us know how you get on after trying this.

 

Thanks. Leanne.

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