by 44poets Investigator
Investigator

I can't gift data to my other number Im not seeing the 'family sharing option'

I have a 4Gee mini, and i'm looking to gift data to my other number. Both numbers are showing up in my account, but i don't have the button that allows me to gift with the family sharing.

Please can someone advise how to finish register/setting it up as the website information is sufficient. 

 

'Please connect device to the network, open browser and 'register' then 'activate'. Register what? where? What am i missing?

1 SOLUTION

Accepted Solutions
Highlighted
by Grand Master
Grand Master
Solution

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

Can business contracts gift data? Can business plans set up family a/c's? It does seem to be a bit of a misnomer.

 

Gifting Your Data - Terms & Conditions

Only consumers can set up a family account and only consumer plans can be added to a family account.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

7 REPLIES 7
by Grand Master
Grand Master

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

Is the MBB device on a 30-day contract? If so, you can't gift data from it.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by 44poets Investigator
Investigator

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

24 month contract, business. I went in store for help and the guy said i had to activate the device, but not really sure how...

Highlighted
by Grand Master
Grand Master
Solution

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

Can business contracts gift data? Can business plans set up family a/c's? It does seem to be a bit of a misnomer.

 

Gifting Your Data - Terms & Conditions

Only consumers can set up a family account and only consumer plans can be added to a family account.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

by 44poets Investigator
Investigator

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

If they can't then i've been miss-sold

by
EE Community Support Team

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

Hi @44poets,

 

Welcome to the EE Community.

 

Sorry, as mentioned in the terms and conditions @XRaySpeX shared, business plans are not compatible with data gifting.

 

Thanks

 

James

by 44poets Investigator
Investigator

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

They sold this to me knowing i was a business customer.

I don't get why EE make it so hard for me to up (and pay more) for more data on my plan... gah!

by
EE Community Support Team

Re: I can't gift data to my other number Im not seeing the 'family sharing optio

Hi @44poets,

 

Please get in touch with customer services so we can look into this for you.

 

Thanks

 

James

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