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by lwarren17 Investigator
Investigator

How to remove content lock permanently

Hi I've removed the content lock 3 times now and it keeps coming back. It takes a few hours to reset too. I seem to have spent a fair bit of money on a kiddies device.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: How to remove content lock permanently

Good Morning @lwarren17

 

If you give us a call our customer care team can get this removed. 

 

Thanks, 

 

Katie 🙂

10 REPLIES 10
by lwarren17 Investigator
Investigator

Re: How to remove content lock permanently

Ok thank you for your reply.
by lwarren17 Investigator
Investigator

Re: How to remove content lock permanently

Ok thank you. I pay on a month by month basis via direct debit. I've
already spoken to them on the phone. It went off fir a day then came back
on again. I've turned it off twice using the software and it still keeps
coming back. I'll try the text variant, if I can. I don't have an ee phone
attached to the router but I think there is a procedure for that somewhere.

L
by Grand Master
Grand Master

Re: How to remove content lock permanently

Which device? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by lwarren17 Investigator
Investigator

Re: How to remove content lock permanently

Hi there

EE device is is 4G EE router. Accessing device is galaxy note 8 phone

by
EE Community Support Team
Solution

Re: How to remove content lock permanently

Good Morning @lwarren17

 

If you give us a call our customer care team can get this removed. 

 

Thanks, 

 

Katie 🙂

by Grand Master
Grand Master

Re: How to remove content lock permanently

Does the router have a PAYG or contract SIM?

  • If PAYG you'll need to phone EE & complete a CC age check.
  • If contract you can do it in your MyEE or maybe texting OFF to 879 from the router.
__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: How to remove content lock permanently

You could still be on PAYG even if you are paying monthly by DD. It depends on whether you can chose to stop paying at anytime w/out giving notice to EE.

 

The EE router does SMS. Login to it at http://192.168.1.1 and find the SMS section.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Star" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: How to remove content lock permanently

Good Morning @lwarren17

 

Since your post yesterday has this problem reoccurred?

 

Katie 🙂

by lwarren17 Investigator
Investigator

Re: How to remove content lock permanently

Ok in the end customer service resolved this. I had been turning my phone off after resetting myself, but turning the router on and off was probably what worked.  Thanks everyone 

by
EE Community Support Team

Re: How to remove content lock permanently

Glad you got this sorted @lwarren17 

 

Come back to the community anytime 🙂

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