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How long is the wifi going to be down for?

Kad
Investigator
Investigator

‎27-05-2020 03:54 PM

 
0 Helpful
12 REPLIES 12
XRaySpeX
Grand Master
Grand Master

‎27-05-2020 04:10 PM

Which WiFi, mobile or Home Broadband?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
0 Helpful
Schockwave
Community Hero
Community Hero

‎27-05-2020 04:11 PM - edited ‎27-05-2020 04:13 PM

Hello @Kad ,

 

Welcome to the community,

 

We would need more information to help you, as it depends where you are etc.

 

Have you clicked on Network Status Checker at the bottom of this page to see whether there is a problem where you are and can also receive updates when you decide to do so, as not everyone will have a problem, none where I am. Although not sure if that will work with broadband.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Schockwave

‎27-05-2020 04:16 PM

@Schockwave : The Network Status Checker is only applicable for the mobile network.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
Kad
Investigator
Investigator

‎27-05-2020 04:26 PM

Ee 4g mobile wifi. 

0 Helpful
Kad
Investigator
Investigator

‎27-05-2020 04:46 PM

 
0 Helpful
Kad
Investigator
Investigator

‎27-05-2020 04:51 PM

 
0 Helpful
Schockwave
Community Hero
Community Hero
In response to Kad

‎27-05-2020 04:54 PM

@Kad , this is a public forum, and the best way to find out how long 4G wifi is going to be out of action, is to contact EE customer service and find out. Just wondering, do you have a mobile phone and is that working?

 

@XRaySpeX , I would have thought if this person is using 4G wifi, it would be using the same as a mobile network, so would be able to see if there is a problem in the area.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
XRaySpeX
Grand Master
Grand Master
In response to Kad

‎27-05-2020 04:56 PM

@Kad : Have you checked EE network status checker for any problems there & logged yours?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)
XRaySpeX
Grand Master
Grand Master
In response to Schockwave

‎27-05-2020 05:04 PM

That's right, @Schockwave . I was answering:

  1. Your uncertainty as to whether it worked for Home BB.
  2. Before the OP replied that he was using a MBB router.
  3. Some Home BB users post here under the mistaken impression that WiFi = BB.
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)