by Ruben1518 Investigator
Investigator

How can I connect my dongle to my ps4

I can't seem to connect my dongle to my ps4

7 REPLIES 7
by
EE Community Support Team

Re: How can I connect my dongle to my ps4

Hi @Ruben1518,

 

Thanks for joining the EE Community.

 

Is this a USB dongle or a mobile WiFi device?

 

Have you contacted Sony support to see if they can help you through the setup process?

 

James

by Ruben1518 Investigator
Investigator

Re: How can I connect my dongle to my ps4

It's a mobile WiFi device
by
EE Community Support Team

Re: How can I connect my dongle to my ps4

Hi @Ruben1518,

 

Can your PS4 see your mobile WiFi device during the setup process?

 

Are you able to connect other devices to your mobile WiFi?

 

Thanks

 

James

by Ruben1518 Investigator
Investigator

Re: How can I connect my dongle to my ps4

It can yes
by
EE Community Support Team

Re: How can I connect my dongle to my ps4

Hi @Ruben1518,

 

What happens after you have completed the setup process?

 

Thanks

 

James

by Ruben1518 Investigator
Investigator

Re: How can I connect my dongle to my ps4

It comes up with DNS error has occurred
by
EE Community Support Team

Re: How can I connect my dongle to my ps4

Good morning, @Ruben1518.

 

If you can connect your mobile WiFi device to other devices, it sounds like it may be something you need to speak to Sony regarding.

 

Please let us know how you get on, once you have spoken to them.

 

Chris

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