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by Debs611 Investigator
Investigator

Ee osprey mifi not working. I have credit on it but keeps telling me to top up!

I keep getting directed to the top up page even though I have £22 credit on it. It is an ee osprey mifi with an ee data card and was working but the last few times I’ve tried to use the same problem keeps happening 

1 SOLUTION

Accepted Solutions
by Debs611 Investigator
Investigator
Solution

Re: Ee osprey mifi not working. I have credit on it but keeps telling me to top

Hi yes I did purchase a data package. I have now sorted it by getting through to EE by phone thanks. I had bought data but they had not uploaded the data onto my account, it was a fault their end, just glad my mifi isn’t broken.

4 REPLIES
by Grand Master
Grand Master

Re: Ee osprey mifi not working. I have credit on it but keeps telling me to top

@Debs611  Have you purchased a data,  credit can not be used directly for data.  

by Debs611 Investigator
Investigator
Solution

Re: Ee osprey mifi not working. I have credit on it but keeps telling me to top

Hi yes I did purchase a data package. I have now sorted it by getting through to EE by phone thanks. I had bought data but they had not uploaded the data onto my account, it was a fault their end, just glad my mifi isn’t broken.

by
EE Community Support Team

Re: Ee osprey mifi not working. I have credit on it but keeps telling me to top

Welcome to the community, @Debs611.

 

I'm glad to see everything is sorted for you.

 

Please come back to the community if you have any more questions. Smiley Happy

 

Chris

by Debs611 Investigator
Investigator

Re: Ee osprey mifi not working. I have credit on it but keeps telling me to top

Thank you Christopher. Glad it is sorted it was bugging me!

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