by smigger14
New Member

EE 4GEE Wifi mini device not working

I bought a 4GEE mobile wifi device yesterday for work and upon following the instructions provided in the quick start guide the unit is unresponsive. I cannot find the network with my laptop or iPhone. All the lights on the unit are lighting up for about 5 seconds then going dark for one second then repeating the cycle. I have tried to turn it off and reset it as instructed in the documents provided with the device but nothing changes. I have waited for the unit to power down completely then charged it til it is at maximum capacity with no change. I have also pressed the small reset button next to the charging port. Please advise me whether there is a solution or whether I need to take it in to the EE store, and whether they would be able to help me as I bought it from another retailer.

 

Thanks,

 

Josh Smith

4 REPLIES 4
by Grand Master
Grand Master

Re: EE 4GEE Wifi mini device not working

Press the button until all the lights stay on for more then 5 secs.

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: EE 4GEE Wifi mini device not working

Good morning @smigger14

 

Thank you for coming here 🙂

 

Has the kind help given by @XRaySpeX helped you?

 

Fingers crossed it has, if you need further help please let us know.

 

Thank you

 

Richard

 

🙂

by Sarahsinger
New Member

Re: EE 4GEE Wifi mini device not working

Hi   my device is also not working.   Brand new . I have inserted the sim card.  And the 4 lights come up blue then the signal strength turns red and only the power button and wifi button shows blue.   

 

Tried restting it . 

 

Spoke to ee but awaiting a technical guru call.  Was hoping  someone could help.

by
EE Community Support Team

Re: EE 4GEE Wifi mini device not working

Welcome to the community, @Sarahsinger. 🙂

 

We'd usually recommend restarting, but, you've already tried that.

 

Hopefully the Tech Gurus can get this sorted for you.

 

Let us know what happens.


Chris

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