by smigger14
New Member

EE 4GEE Wifi mini device not working

I bought a 4GEE mobile wifi device yesterday for work and upon following the instructions provided in the quick start guide the unit is unresponsive. I cannot find the network with my laptop or iPhone. All the lights on the unit are lighting up for about 5 seconds then going dark for one second then repeating the cycle. I have tried to turn it off and reset it as instructed in the documents provided with the device but nothing changes. I have waited for the unit to power down completely then charged it til it is at maximum capacity with no change. I have also pressed the small reset button next to the charging port. Please advise me whether there is a solution or whether I need to take it in to the EE store, and whether they would be able to help me as I bought it from another retailer.




Josh Smith

by Grand Master
Grand Master

Re: EE 4GEE Wifi mini device not working

Press the button until all the lights stay on for more then 5 secs.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
EE Community Support Team

Re: EE 4GEE Wifi mini device not working

Good morning @smigger14


Thank you for coming here 🙂


Has the kind help given by @XRaySpeX helped you?


Fingers crossed it has, if you need further help please let us know.


Thank you





by Sarahsinger
New Member

Re: EE 4GEE Wifi mini device not working

Hi   my device is also not working.   Brand new . I have inserted the sim card.  And the 4 lights come up blue then the signal strength turns red and only the power button and wifi button shows blue.   


Tried restting it . 


Spoke to ee but awaiting a technical guru call.  Was hoping  someone could help.

EE Community Support Team

Re: EE 4GEE Wifi mini device not working

Welcome to the community, @Sarahsinger. 🙂


We'd usually recommend restarting, but, you've already tried that.


Hopefully the Tech Gurus can get this sorted for you.


Let us know what happens.


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