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EE 4GEE WiFi mini

I have 50GB of data on my EE 4 GEE WiFi mini . I have to have this at home as I cannot get

broadband where I live .  Last month all 50GB of data had gone in about 2 weeks . This month I have started tracking the data and in the space of 4 days 31GB of data has gone ! I only using the WiFi for things like email ,  google searches and facebook .  I always switch it off when Im not using it . I have set my phone to switch off the running of apps in the background . Something must be wrong . I dont normally even use the full amount in a month .  Can anyone advise.  Ive tried ringing EE but cannot get through. Many thanks 

6 REPLIES 6
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EE Community Support Team

Re: EE 4GEE WiFi mini

Hi @Paula12341.

 

Welcome to the community.

 

Could you try resetting the device, then setting up your own unique password rather than the default one?

 

Could your phone possible be doing a backup when it's connected?

 

Jon

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Re: EE 4GEE WiFi mini

Thanks . I will try that . Sent from my Samsung Galaxy smartphone.
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Re: EE 4GEE WiFi mini

Have tried that . I'm in an isolated area so noone else could be using it . Could there be a fault with the box ? I've never used that much data ever ! 

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Re: EE 4GEE WiFi mini

I havent solved this . Please help ! 

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Re: EE 4GEE WiFi mini

This isnt solved 

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EE Community Support Team

Re: EE 4GEE WiFi mini

Good Morning @Paula12341

 

I have removed the solution from this thread. 

 

Have you followed the advice from @Jon_K and monitored this to see if it has improved?

 

Speak soon, 

 

Katie 🙂

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