by Alexhill
Explorer

EE 4G home router does not work with Amazon Fire Tv

After 1hrs and 3 phone calls to EE a second line technical person announces EE 4G service does not work with Amazon Fire TV due to being an IPV6 service! This is really poor of EE to give up on a customer, saying it just won’t work... they must know why... I’ve contacted Amazon I await any support they can give EE doesn’t care.

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: EE 4G home router does not work with Amazon Fire Tv

Can't you switch the router to a IPv4 profile?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by LesleyF Investigator
Investigator

Re: EE 4G home router does not work with Amazon Fire Tv

I have same problem, I've wasted most of today trying to sort it out!!!

by
EE Community Support Team

Re: EE 4G home router does not work with Amazon Fire Tv

Hi @LesleyF

 

I can see you are in discussion here about this.

 

Thanks

 

Richard

by BobbyC101st
Visitor

Re: EE 4G home router does not work with Amazon Fire Tv

I have a solution:- This setting will allow connection to Amazon Fire which is IPV4 only.

in the router settings, select data type then select IPv4 then you will be asked to disconnect, say yes, save as IPV4 then re-connect and exit router.

 

I use both IpV4/6 setting after selecting IPV6, disconnect, save then select IPV4/6 and save, reconnect.

I now have both IPV4 and IPV6 depending on the website visited.

Confirmed by checking on this link:- http://test-ipv6.com/index.html.en_US

my status is:-

 
Test with IPv4 DNS record 
ok (0.144s) using ipv4
Test with IPv6 DNS record 
ok (0.144s) using ipv6
Test with Dual Stack DNS record 
ok (0.153s) using ipv6
Test for Dual Stack DNS and large packet 
ok (0.100s) using ipv6
Test IPv4 without DNS 
ok (0.117s) using ipv4
Test IPv6 without DNS 
ok (0.112s) using ipv6
Test IPv6 large packet 
ok (0.166s) using ipv6
Test if your ISP's DNS server uses IPv6 
ok (0.170s) using ipv6
Find IPv4 Service Provider 
ok (0.324s) using ipv4 ASN 12576
Find IPv6 Service Provider 
ok (0.288s) using ipv6 ASN 12576

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