13-10-2017 03:15 PM
I have had a 4GEE MINI WIFI for eleven months and had no problem until three weeks ago when the unit would not switch on neither would the charging lights come on, now after the unit has been repaired the desktop link (Web Connection icon) does not work receiving the message (This site can’t be reached EE broadband’s server DNS address could not be found)
I’ve uninstalled the unit’s software cleared the registry (win10 64 bit) shut down rebooted and done a total re-install still the same. Tried installing it on a laptop that’s never had it on, still the same.
Then phoned tech support total waste of time told to wait for a software update, It worked ok before the repair Has anyone got any ideas.
13-10-2017 06:26 PM - last edited on 13-10-2017 06:36 PM by Lee_H
Thanks for your reply, regarding your questions I kept my
1, Updated device software to the latest version
2, Replaced the main board inside the device
3, Updated the device's IMEI to 357475073580519
[MOD EDIT: Please do not post personal details onto a public forum]
13-10-2017 07:25 PM
The Web Connection is unnecessary for using the MBB device, but as you have it might need uninstalling & reinstalling with new hardware & IMEI.
14-10-2017 03:27 PM
Thanks for the advice I tried doing a complete uninstall also cleaned the registry before doing a fresh install, also installed it on a laptop that’s never had it on and the link to the URL still does not work, I have now made two phone calls to tech support, Am not impressed.
14-10-2017 03:42 PM
Thanks for that, but have to say all I got was wait for a sotware update, Everything was working fine until the unit was repaired/replaced.
I'll give tech support another try.
14-10-2017 04:31 PM
Have again spoken to very helpful guy tech support but was unable to resolve this problem as he had never come across it before, so it seems there is no one a EE who can resolve this issue.
15-10-2017 09:24 AM
Although in my previous post closed it as solved it really was'nt as no one at EE could give me an answer and was told by tech support they had no one who could although the offered to replace my 4GEE mini device regetably I did not accept the offer.
Thank you all for your very helpful suggestions I may look for something better from another supplier when my contract finishes.
15-10-2017 10:46 AM
(This site can’t be reached EE broadband’s server DNS address could not be found)
What DNS settings do you have in the device?
15-10-2017 07:49 PM
I don't have an MBB up & running at the mo', but you should be able to navigate its menus looking for DNS if it's there.
16-10-2017 07:45 AM
I've been through every menu and settings on the BMM and cannot find any referance to DNC, could this be a result of the recent software update? Vr EE40_00_02.00_43
by Wano69 2 weeks ago