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06-07-2020 10:31 PM
Hi I’m in South Africa and own a Osprey mini,i have stopped using the device for some time but now i can’t seem to login and check my data because the otp gets sent to the E sim which i have stopped using and my South African doesn’t register.Hope I’m making sense,please help
Solved! See the answer below or view the solution in context.
07-07-2020 01:34 AM - edited 07-07-2020 01:37 AM
Is it on PAYG? If so, When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
Also, EE mobile routers may not work outside EU.
07-07-2020 01:34 AM - edited 07-07-2020 01:37 AM
Is it on PAYG? If so, When did you last use it for a chargeable action? EE PAYG SIMs are deactivated after 6 months of non-use. You then have a further 3 months to call EE to reactivate it before it is lost completely.
You needed to make a chargeable action like making a chargeable call or text, topping up or buying a Pack or Add-on, not just using your mins, texts or data from your pack.
Also, EE mobile routers may not work outside EU.