by KateGri
Visitor

Can’t seem to top up dongle

Please help. 

I used to plug in my dongle via the usb and a pop up would appear, I’d top up the credit, select pack and off I go. 

 

This doesnt seem to work anymore. I click on the top up button and it takes me to a ‘site can’t be reached’ on safari and chrome 

 

if I try and log onto EE where you enter the number of the device it’s clearly wanting the answer to a captcha but no captcha visible so I downloaded the my EE app. 

 

Appears red I may be able to top up the credit that way but the only ‘package’ I can see is a £44 one which I don’t want. 

 

Im going crazy trying to get this to work so any advise gratefully received. 

1 REPLY 1
by Grand Master
Grand Master

Re: Can’t seem to top up dongle

Had you previously registered a bank card for topping up?

 

Go to http://add-on.ee.co.uk/purchase and it should offer you to top-up & what packs to buy.

 

Which device is it exactly?

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