by jonathan26 Investigator
Investigator

Can't connect to VPN using PPTP via EE 4G wifi device

I Cant connect to a VPN via a brand new EE 4G wifi device, i have an Iphone on EE which works fine if i use it as a hotspot. There are no internet issues with the new 4G device and our IT specialists have tried everything. Ive seen other peopl reporting issues with PPTP type connections with newer EE 4g devices. Can anyone help?

4 REPLIES 4
by jonathan26 Investigator
Investigator

I I Can't connect to VPN using PPTP via EE 4G wifi device

I Can't connect to VPN using PPTP via EE 4G wifi device.  I have no issues connecting through EE using my Iphone as a 'hotspot'.

by
EE Employee

Re: Can't connect to VPN using PPTP via EE 4G wifi device

Hi and welcome to the Community @jonathan26

 

So I can try and assist, please may I know if you are using an EE personal or business account.

 

It should allow you to connect as it is using the same connection as you would do on an iPhone.

 

Many thanks,

 

Lee

by jonathan26 Investigator
Investigator

Re: Can't connect to VPN using PPTP via EE 4G wifi device

Hi Lee,

 

Its through EE business -Account - XXXXXXXXX

 

I have been back on to our IT and again they are suggesting that there must be some kind of setting either on the device iteself or the account preventing us establishing a VPN connection.

 

Regards

 

Jonathan

 

[Mod edit: Please do not post personal information such as your account number in this public forum. Thanks]

by
EE Employee

Re: Can't connect to VPN using PPTP via EE 4G wifi device

Hi @jonathan26

 

Please do give our Business Technical Team a quick call as they will be able to investigate your account and device, if they need to they will be able to escalate this to a higher level of support.

 

Many thanks,

 

Lee

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