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by sdoran01
Explorer

BDUK Subsidy code - 4G Antenna. Process has changed. EE now needs to contact gov

The process for obtaining a BDUK Subsidy code looks to have changed, in the past the home user applied for the code and once received then provided it to the supplier e.g. EE; however, now what happens is the Supplier (EE) requests the voucher on your behalf, then https://basicbroadbandchecker.culture.gov.uk/ confirms with the home user before the process starts (Antenna installation). My question is, does EE offer this service of contacting the government on the home users behalf? 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: BDUK Subsidy code - 4G Antenna. Process has changed. EE now needs to contact

Hi @sdoran01,

 

Thanks for joining the EE Community.

 

You can contact our dedicated 4GEE Home team on 0800 079 0131.

 

They'll be happy to help. :smileyhappy:

 

James

 

 

3 REPLIES 3
by Grand Master
Grand Master

Re: BDUK Subsidy code - 4G Antenna. Process has changed. EE now needs to contact

@sdoran01  I highly recommend you call customer services and speak to them about this.   

by sdoran01
Explorer

Re: BDUK Subsidy code - 4G Antenna. Process has changed. EE now needs to contact

Thanks for your reply, I will call them.

by
EE Community Support Team
Solution

Re: BDUK Subsidy code - 4G Antenna. Process has changed. EE now needs to contact

Hi @sdoran01,

 

Thanks for joining the EE Community.

 

You can contact our dedicated 4GEE Home team on 0800 079 0131.

 

They'll be happy to help. :smileyhappy:

 

James

 

 

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