by Nadia14 Investigator
Investigator

4gee wifi mini

4g EE wifi mini shows red light under the 4g sign. I have checked the network signal in the area and it says there are no problems. I have topped up the sim but it's still not working 

7 REPLIES 7
by
EE Employee

Re: 4gee wifi mini

Hi @Nadia14 and welcome to the community.

 

What happens when you pop over to http://add-on.ee.co.uk/status ?

 

Many thanks,

 

Lee

by Nadia14 Investigator
Investigator

Re: 4gee wifi mini

When I click on the link it sends me to a page that's 'forbidden' ??

by
EE Employee

Re: 4gee wifi mini

Hi @Nadia14

 

Please try popping the device off and back on, does this help?

 

Many thanks,

 

Lee

by Nadia14 Investigator
Investigator

Re: 4gee wifi mini

Yes I have tried that and tried resetting it but it doesn't help 😞 

by
EE Employee

Re: 4gee wifi mini

Hi @Nadia14

 

You will need to speak to our technical team to have this one looked into.

 

Many thanks,

 

Lee

Highlighted
by Peter1965
Visitor

Re: 4gee wifi mini

I keep having the same problem, I have tried resetting the wifi mini even taken the sim out and reinserting it but still the same problem

by
EE Community Support Team

Re: 4gee wifi mini

Hi @Peter1965

 

Have you checked the network status checker too?

 

This will let you know if there are maintenance works in the area.

 

You can report a problem and sign up for updates on there too.

 

Do you have any other devices that are having problems connecting to 4G?

 

Chris

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