4gee mini wifi

[Merloman]

I replaced a osprey2 mobile wifi because it had a swollen battery & I was worried it would catch fire, with 2 off 4 gee mini wifi dongles, the speed is atrocious with 0.5mps or less on both units, the osprey gave 50mps, why is there such a difference, the price per month is the same ?

[Leanne_T]

Hi there @Merloman

Thanks for coming to the community.

Do we have any signal problems showing for your area on our EE Network Status Checker?

Are you using the same SIM card in both devices?

Speak soon 🙂

Leanne.

[Merloman]

Hi Leanne 

yes checked coverage it's all ok

have separate SIM cards 

done speed check, get between 0.5 & 1.5 mbs on each of them but very slow at starting,

if I connect via iPhone it goes at 45

my wife's a teacher & is supposed to be teaching online from home, it's impossible at the moment unless you connect to the iPhone but then data goes fast, not impressed

John

[James_B]

Hi @Merloman,

Please get in touch with Customer Care so our Tech Gurus can take a look at this issue for you.

They'll be happy to help.

Thanks

James