by donnacrow
Explorer

4gee mini wifi - sim expired

I have a mini wifi with a 24g sim.  I started using it and it worked for one day.  It then said it had expired.

 

Does that mean I used the 24g in one day, or was the sim old and ran out just as I started using it?  I dont know how old the sim was (I have just moved into a new build and the developer gave it to me as their infrastructure in the building is not quite ready for normal wifi use via other means).

 

The day I used the hub I think the TV was on and connected for no more than five hours.  I only have a mobile phone, and no computer or gaming.

 

Many thanks for any advice you can give me.

4 REPLIES 4
Highlighted
by Grand Master
Grand Master

Re: 4gee mini wifi - sim expired

What does http://add-on.ee.co.uk/purchase when not connected to WiFi offer you?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by
EE Community Support Team

Re: 4gee mini wifi - sim expired

Hi @donnacrow

 

Welcome to the community.

 

Please check the page that @XRaySpeX referred to.

 

We also have a help page that may help you understand how much data you're using.

 

Chris

by donnacrow
Explorer

Re: 4gee mini wifi - sim expired

I dont understand what you mean.  i turned off the wifi on my laptop, but then i cant load the page to see what you are referring to?

 

i tried to do it through a different mobile as a hotspot, but it didnt really do anything either.

 

sorry but am confused as to what i am meant to be doing!

by
EE Community Support Team

Re: 4gee mini wifi - sim expired

If the page isn't working for you, it may be worth speaking to our Tech Gurus, @donnacrow.

 

They'll be able to help. Let us know how you get on.


Chris

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