by Lilysoph
Explorer

4gee Wifi mini box not connecting to internet

Wifi box in good signal area but won't connect.. status is saying disconnected. Customer service says nothing is wrong their end and to reset device.

i have reset on numerous occasions and even taken sim out but still nothing. There is a red light that appears when turned on.. any ideas?

4 REPLIES 4
by Grand Master
Grand Master

Re: 4gee Wifi mini box not connecting to internet

Has it worked before? Is it on PAYG? Do you have sufficient data allowance left?

 

Text AL to 150 to see your allowances.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Lilysoph
Explorer

Re: 4gee Wifi mini box not connecting to internet

Yes it's been on contract for 8 months, def have enough data left..
changed banks, forgot to change payment details and it was cut off for a day, paid it on 30/05 and it won't work!

Sent from my iPhone
by Grand Master
Grand Master

Re: 4gee Wifi mini box not connecting to internet

Ah, I see, you forgot to mention that significant point. That must be the reason. You'll need to phone EE to reconnect you. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: 4gee Wifi mini box not connecting to internet

Good morning @Lilysoph.

 

Please do give us a call and let us know how you get on 🙂

 

Thanks, Leanne!

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