by quinnw Investigator
Investigator

4g wifi password

Ok going round in circles, I am using: EE 4GEE Mini 2 Pay Monthly 4G Mobile WiFi. I would like to "CHANGE YOUR 4GEE WIFI DEVICE SSID AND PASSWORD" and see what other settings I have. I click login button and it gives me password box. EE don't know what my password is. I have tried my network name, wifi key, admin, all don't work. No clues on my keep me card. Nothin in the box when you take the battery out. 

 

I am logging into 192.168.1.1 which redirects me to: http://4gee.wifi/index.html#/index

 

Screenshot of my login page - ahh no I can't as it doesn't allow me to upload a picture. useless. problem solving for support is so much easier if I can show you my problem!

 

very disappointed that there isn't better help online or on the phone from EE

25 REPLIES 25
by Grand Master
Grand Master

Re: 4g wifi password

The admin password to login to the router itself is also "admin".

 

No one here can see the link you gave as it's on your own LAN. Post a photo instead. 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by quinnw Investigator
Investigator

Re: 4g wifi password

Sorry but as I said above “ I have tried my network name, wifi key, admin, all don't work.”

 

Tried admin doesn’t work.

by Grand Master
Grand Master

Re: 4g wifi password

@quinnw   The user name is admin and the password is admin.  Unless you’ve changed it and if you have no one here or within EE will know it. 

by Grand Master
Grand Master

Re: 4g wifi password

Then you musta changed it yourself previously. Factory reset the device & login to your MBB device at http://192.168.1.1 as "admin"/"admin".

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by quinnw Investigator
Investigator

Re: 4g wifi password

1 - Brand new router, first time using it, never logged in before, as I didn’t log in I never changed password 

 

2 - It doesn’t ask for username and password. It only asks for password. See screenshot.

 

3 - I have tried admin and it doesn’t work67C6E044-CDB4-4934-934B-9E4F4F7D43D0.jpeg

 

by Grand Master
Grand Master

Re: 4g wifi password

@quinnw  If this a a brand new device then all the information you need to gain access is with the device.  

by Grand Master
Grand Master

Re: 4g wifi password

Have you looked for the admin pwd on the label underneath it? It won't there if it's really a 4GEE WiFi Mini. Try factory resetting it.

 

You spoke earlier of taking the battery out. You sure it's really a 4GEE WiFi Mini? You can't take the battery out of that.

 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by quinnw Investigator
Investigator

Re: 4g wifi password

No password on the information that came with it. Including the keep me card. Just network name and network password.

 

cover comes off, battery comes out. Alcatel battery. On sticker 4GEE WiFi Mini. Type: EE70-2AE8GB3

 

by Grand Master
Grand Master

Re: 4g wifi password


@quinnw wrote:

No password on the information that came with it. Including the keep me card.


That's cuz it's EE's usual admin pwd, "admin".

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by quinnw Investigator
Investigator

Re: 4g wifi password

As I keep saying the password admin does not work.

 

That is why I’m here seeking alternatives.

by Grand Master
Grand Master

Re: 4g wifi password

Try factory restting it & then 'admin' shoud work. That's your alternative!

 

If it's not the default 'admin' nor on the label or KeepMe card, then how on earth is the user ever to know it? Stands to reason.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
Highlighted
by quinnw Investigator
Investigator

Re: 4g wifi password

Factory reset same situation. admin doesn’t work after factory reset.

by Grand Master
Grand Master

Re: 4g wifi password

Then it must be faulty. Did you get this device straight from EE? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Grand Master
Grand Master

Re: 4g wifi password

You are typing "admin" all in lower case with no space after it? 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by quinnw Investigator
Investigator

Re: 4g wifi password

All the permutations lowercase, uppercase, capital A. No space (s)

by Grand Master
Grand Master

Re: 4g wifi password

Try logging in at the middle box on R of home page for reading texts.

 

Only 1 permutation counts, all lower case.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: 4g wifi password

Hi @quinnw

 

Welcome to the community.

 

If the password still isn't working, I recommend getting in touch with our Tech Gurus.

 

They'll do their best to get you sorted.

 

Chris

by quinnw Investigator
Investigator

Re: 4g wifi password

@Christopher_G  I tried that before I came on here. They couldn't understand why 192.168.1.1 brings me to: http://4gee.wifi/index.html#/index. They also said its username admin and password admin but couldn't understand why I was only being asked for a password.

 

There is a critical failure, which causes customers like me, to be incredibly frustrated and annoyed with companies like EE. On your contact page there is no way to email your "Tech Gurus". I own an IT company, and run an IT helpdesk. The quickest way that I and my employees have of resolving problems like this is by sending screenshots or gifs of what is happening.

Without an email address for support I have to rely on community forums which is best effort of non EE technical people (thank you to them), spend hours on the phone to "Tech Gurus" who don't comprehend the problem, or spend 40 minutes to drive to a store, however long at store, and 40 minutes back. A simple email conversation would probably identify and solve the problem!

by
EE Community Support Team

Re: 4g wifi password

Sounds like the live chat option on the get in touch page that I posted earlier would be perfect, @quinnw.

 

Just click the 'EE' option then a button will appear saying 'chat here with our technical support team' when someone is available.

 

They'll be able to look at your screenshots and raise a ticket for the investigation of your problem.

 

Let me know how you get on.

 

Chris

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