02-05-2020 02:17 PM
Hi, I bought a 4g wifi mini a few weeks ago but have had mixed success. It's previously worked, but now my devices don't see it listed as an available network. I've tried:
Currently, the only way to turn it on is to press the button for about 10 seconds. I need to download some software, but the last time I managed to connect to the wifi mini and start the download, it failed.
This is very frustrating as I've got lots of data left, but I can't use it! I'd be really grateful if someone could help. Thanks.
04-05-2020 09:02 AM
Welcome to the community.
When doing the reset, are you holding the button for ten seconds too?
Where did you get the device from?
04-05-2020 10:05 AM
I'd recommend calling if possible.
Our Tech Gurus, who are our advanced technical team, are only available over the phone.