by Bodz101 Investigator
Investigator

4g mini wifi not working

Hello I have a 4g mini wifi box that has been working fine for months, recently said box has stopped working it does full bars of signal but the 3G light is flashing on and off, I can connect to the box but cannot access the internet, Ye plan has 30gb of data each month and I have not used it at all this month, any help would be gladly appreciated. 

 

Many thanks luke. 

6 REPLIES 6
by Grand Master
Grand Master

Re: 4g mini wifi not working

Have you looked at the Connection status inside the MBB device?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Bodz101 Investigator
Investigator

Re: 4g mini wifi not working

Hi ray thanks for the reply I'm not to savvy with technology could you please explain to me how I check the connectivity inside the mbb device. 

 

 

by Grand Master
Grand Master

Re: 4g mini wifi not working

Login at http://192.168.1.1 as admin/admin & look for Connection or WAN or Status.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Bodz101 Investigator
Investigator

Re: 4g mini wifi not working

I've managed to log on and check connection and it just says 'connecting' no matter how long I stay on the page it fails to connect, have you any ideas as to what is happening here ray? 

by Grand Master
Grand Master

Re: 4g mini wifi not working

No. Just reboot it & keep an eye on the status.

 

Have you checked coverage in your area & any problems there?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by
EE Community Support Team

Re: 4g mini wifi not working

Hi @Bodz101

 

Welcome to the community.

 

Further to @XRaySpeX advice, you can check the status of your area on our network status checker.

 

Let us know how you're getting on.

 

Chris

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