by DrBigB Established Contributor
Established Contributor

4g home broadband ip ver6

I have been using 4G Home broadband for about 6 months. I have had no connection problems until around 23:30 on 19/11/18. My connection disconnected and so I was without broadband.

 

This morning I explored the issue. The log an my router stated there was a probelm with DHCP on the WAN.

 

My router was set to use both IP ver4 and IP ver 6. Rebooting the router did not fix the problem.

 

I therfore switch the router to use IP ver4 only. It is now conncted and working fine again.

 

This is actually not a probelm as my service is now working fine. However i would like to know what is happening. Has EE 4G broadband stopped supporting IP ver 6?

 

Thanks

7 REPLIES 7
by
EE Community Support Team

Re: 4g home broadband ip ver6

Hi @DrBigB.

 

Have you made any changes to the surroundings of the device recently?

 

This could be changing it's location, connecting more devices, placing something new near the device?

 

Jon

by DrBigB Established Contributor
Established Contributor

Re: 4g home broadband ip ver6

Hi

 

No changes were made to the environment or settings were made.

 

Brian

by
EE Community Support Team

Re: 4g home broadband ip ver6

Thanks @DrBigB.

 

Have you made our technical support team aware of this?

 

They will be able to check your account is set up correctly.

 

Jon

by DrBigB Established Contributor
Established Contributor

Re: 4g home broadband ip ver6

I have issued an enquiry through the network status option rather than my specific account.

 

I did speak to technical support, initially, and they said there did not appear to be anything wrong with my account.

 

Bit of a mystery really !  I have done more testing and issue presists.

by
EE Community Support Team

Re: 4g home broadband ip ver6

Good Morning @DrBigB.

 

If this issue is still happening, I would recommend giving us a call and notifying the technical team of this. 

 

Keep us posted on how you get on. 

 

Katie 🙂

by DrBigB Established Contributor
Established Contributor

Re: 4g home broadband ip ver6

OK.  I will do when I have time.

 

Thanks

by
EE Community Support Team

Re: 4g home broadband ip ver6

No problem @DrBigB

 

Let us know how you get on 🙂

 

Leanne.

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