by xbell88 Investigator
Investigator

4GEE wifi mini - apparently full strength signal, but no connection?

Hello there!

 

I have come home tonight to find that, while apparently having a very strong signal strength and no issues in the N21 1QR area I cannot connect to the internet.

 

I had 24GB of data this morning, everything qas logged off, so I doubt it has been eaten away. I have tried resetting, moving it around the room, but nothing has worked! 

 

I can connect to the EE management site, but that's it.

 

What else can I do?

 

Edit: ran troubleshooter and it says I need to sign up with the ISP?

10 REPLIES 10
by
EE Community Support Team

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

Good evening @xbell88

 

Thanks for coming to the community.

 

When did you last use the device?

 

Do any lights show at all?

 

Hope to hear from you soon 🙂

by xbell88 Investigator
Investigator

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

Last used this morning, where it appeared fine. 

 

I get 4 proudly flashing green lights, and a nice blue 3G light. 

 

https://ibb.co/nGxQ0k

https://ibb.co/jHs3mQ

 

I took photos of the lights and status page.

by
EE Community Support Team

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

Great thanks @xbell88

 

Do you have any other EE devices in the house having problems?

 

If not I would suggest restoring the device settings and if required performing a master rest.

 

All information can be found here 4GEE - WiFi Mini Help and Support

 

Let me know how you get on 🙂

by xbell88 Investigator
Investigator

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

It is my only EE device.

 

The restore and reset do not seem to hve done anything other than revert the password and login details to default. I still have 4 bars, but no connection.

 

It has been reset/restored twice now (once before posting, and just now). The little yellow triangle is still mocking me 😉

by Grand Master
Grand Master

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

Hi @xbell88

 

According to the EE network status checker there is an issue in your local area:

 

WE'RE HAVING A LOOK AT N21 1QR

We're investigating a recently reported problem. Click below and we'll update you when there's news.
 
You can keep an eye on the status here.
 
Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by xbell88 Investigator
Investigator

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

There is, because I just reported the connection issue 😊

 

I figured if nothing was working I should report it and see if it is just me having issues. I can conect to my GiffGaff hotspot no problem, it is just EE.

by Grand Master
Grand Master

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

@xbell88

 

Brilliant,  at least EE problem reporting system works! Smiley Very Happy

 

Hope it gets sorted for you. 

 

Thanks 




To contact EE Customer Services dial 150 From your EE mobile or 07953 966 250 from any other phone.

EE standard opening hours are 8am to 9pm weekday, 8am to 8pm on weekends.
by
EE Community Support Team

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

Hi @xbell88,

 

You've done the right thing in reporting the issue.

 

You should be updated once the issue has been investigated.

 

It's also worth getting in touch with customer services and having a chat with our technical team, to rule out a problem with the device itself.

 

Thanks

 

James

by xbell88 Investigator
Investigator

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

@Northerner @Leanne_T @James_B

 

I have spokent to the technical team, and the lovely John has informed me the security team are doing a check on my account so it has been restricted.

 

So I'm off to an EE shop as soon as possible, to hopefully fast forward the checks!

 

Thanks everyone 🙂

by
EE Community Support Team

Re: 4GEE wifi mini - apparently full strength signal, but no connection?

No problem @xbell88 Smiley Happy

 

Thanks for letting us know.

 

- James

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