by Engelsepiet Valued Contributor
Valued Contributor

4GEE router drops connection

Seems to lose connection overnight. I have to power down and then restart.

6 REPLIES 6
by Grand Master
Grand Master

Re: 4GEE router drops connection

Which router model?

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To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

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by Engelsepiet Valued Contributor
Valued Contributor

Re: 4GEE router drops connection


@XRaySpeX wrote:

Which router model?


Just has Model: 4GEE router

Tiny text below that is:

HH&OV8 (last character could be a B

by Grand Master
Grand Master

Re: 4GEE router drops connection

Can you post a photo? Where you buy it?

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC
by Engelsepiet Valued Contributor
Valued Contributor

Re: 4GEE router drops connection

20180527_102614.jpg20180527_102634.jpg

 

 

Bought from EE shop

by
EE Employee

Re: 4GEE router drops connection

Hi @Engelsepiet and welcome to the community.

 

Could I get you to try a factory reset to see if that helps?

 

Many thanks,

 

Lee

by Engelsepiet Valued Contributor
Valued Contributor

Re: 4GEE router drops connection

Hi, Lee,

 

Will do. When I took those photos this morning, Murphy's Law meant that it was the first time that the router had not dropped out overnight!

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