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Explorer

4GEE Wifi - Trying to top up

My 4GEE Wifi dongle ran out of data recently, so when I try to connect to the WiFi a window prompt comes up stating I've ran out of data.

 

When I go to top up, I follow all the screens to do so, enter in my payment details and then when it goes to the payment authentication page, it just freezes, a plain white screen.

 

I've tried this on both my Macbook and my iphone, but still no luck waiting for the authentication section to pop-up.

 

This means I can't top it up, and this is the only way i can do. I can't call the helpline as I'd do all the call via my macbook. 

 

Is there anything I can do to get this screen to pop up? 

1 SOLUTION

Accepted Solutions
by Grand Master
Grand Master
Solution

Re: 4GEE Wifi - Trying to top up

Try Fast Top Up 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

3 REPLIES 3
by Grand Master
Grand Master
Solution

Re: 4GEE Wifi - Trying to top up

Try Fast Top Up 

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

View solution in original post

Highlighted
by
Explorer

Re: 4GEE Wifi - Trying to top up

XRaySpeX - They said you were good and they ain't wrong!

 

That worked a treat, thanks for your help. 

Highlighted
by Grand Master
Grand Master

Re: 4GEE Wifi - Trying to top up

Thanks! You're welcome 🙂 ! Glad I could be of assistance & it is now sorted.

__________________________________________________________________________________________
If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE: The local rate landline number +44 207 362 0200 or Freephone +44 800 079 8586 - Option 1 for Mobiles; Option 2 for 4G WiFi; Option 3 for Home Broadband & EE TV.

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC

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