Highlighted
by kokkolis Investigator
Investigator

4GEE WiFi

Dear All,

 

Just got a 4GEE WiFi, ("large" one)...have charged it, set it up, connected and was fine.

 

Today, with a battery charged (estimate around 50%), the network would not appear when searching for it on my Mac or iPhone.

 

The device was clearly on (when pressing the power button for one sec, I could clearly see the blue LEDs for full signal, message and battery, all in blue, then they would dim after a few seconds).

 

I switched the device on and off several times, nothing.  After almost one hour of trying!, the network somehow finally appeared -and connected without a problem.

 

Any thoughts?

 

Interestingly, during that time, I also tried to charge it (thinking that a say 40-50% battery may somehow not be enough)...I connected it to my Mac's 29W charger...interestingly, the LED fot the battery did NOT start flashing -as it should when put for charge...

 

Any thoughts on this one?

 

By the way, the firmware is fully up-to-date (confirmed today when I eventually managed to connect).  This is my SECOND device within one month...first one had charging problems...

 

Thank you for helping me!

Christos 

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: 4GEE WiFi

You're more than welcome, @kokkolis. 🙂

 

I'm glad the 4G has started working for you and you've managed to get some charge into it. 

 

Give us a shout if you have any more questions. 🙂


Chris

View solution in original post

3 REPLIES 3
by
EE Community Support Team

Re: 4GEE WiFi

Hi @kokkolis

 

With regard to both problems, I'd recommend resetting the device:

 

Perform master reset via hardware:

 

Step Action
1 Remove the bumper to uncover the Reset button.
2 Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds.
3 The device will restart automatically.

 

 

 

Perform master reset via software:

 

Step Action
1 Connect the device to the PC via the USB cable.
2 Launch a web browser and in the address bar, enter http://ee.mobilebroadband then click the arrow icon or press Enter.
3 From the home page, click log in here to access settings.
4 Enter the required username and password, then click OK.
5 Click System under the Settings tab.
6 Click Reset.
7

Click OK.


Note: Performing master reset will delete all personal configuration settings and will also restore the web-based management settings to their default values.

 

 

What happens when you use the charger that came with the device?

 

Could you try charging it from the mains/another device?

 

Chris

by kokkolis Investigator
Investigator

Re: 4GEE WiFi

Hi Chris and thank you for replying to my query.

 

1st issue: Interestingly,  the device only came with a yellow USB-C to USB-A cable (and not with a charger); instructions say "use a 5V -2amp charger".

 

Using the 29W Apple charger with its USB -C cable that charges my MAC (rated 14.5V-2.0amp in USB PD mode or 5.2V-2.4amp) , either with Apple or non-Apple cable did NOT charge the device -very buffling.  Connecting the supplied cable to my Apple iPhone 12W charger (also rated at 5.2V, 2.4amp), with any USB-A to USB-C cable works fine...

 

2nd issue: yesterday no problems at all..device picked up 4G signal, and pretty soon I could detect my network..no problems...temperamental? interference or location issues? Unlikely, but next time I come accross connection issue I shall indeed perform a master reset as you suggest.

 

The charger issue is a very strange one..why one charger to work OK and another not, even at similar output rates is beyond me...I wonder am I the only one ending with temperamental 4GEE? It's the second one in a month, and each time I am starting it I wonder whether it'll work or not 🙂

 

Thank you for your support,

Christos

by
EE Community Support Team
Solution

Re: 4GEE WiFi

You're more than welcome, @kokkolis. 🙂

 

I'm glad the 4G has started working for you and you've managed to get some charge into it. 

 

Give us a shout if you have any more questions. 🙂


Chris

View solution in original post

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