16-11-2018 07:39 PM
Just got a 4GEE WiFi, ("large" one)...have charged it, set it up, connected and was fine.
Today, with a battery charged (estimate around 50%), the network would not appear when searching for it on my Mac or iPhone.
The device was clearly on (when pressing the power button for one sec, I could clearly see the blue LEDs for full signal, message and battery, all in blue, then they would dim after a few seconds).
I switched the device on and off several times, nothing. After almost one hour of trying!, the network somehow finally appeared -and connected without a problem.
Interestingly, during that time, I also tried to charge it (thinking that a say 40-50% battery may somehow not be enough)...I connected it to my Mac's 29W charger...interestingly, the LED fot the battery did NOT start flashing -as it should when put for charge...
Any thoughts on this one?
By the way, the firmware is fully up-to-date (confirmed today when I eventually managed to connect). This is my SECOND device within one month...first one had charging problems...
Thank you for helping me!
Solved! See the answer below or view the solution in context.
17-11-2018 08:57 AM - edited 17-11-2018 09:00 AM
With regard to both problems, I'd recommend resetting the device:
Perform master reset via hardware:
|1||Remove the bumper to uncover the Reset button.|
|2||Using a paperclip or pen, press and hold the Reset button for approximately 5 seconds.|
|3||The device will restart automatically.|
Perform master reset via software:
|1||Connect the device to the PC via the USB cable.|
|2||Launch a web browser and in the address bar, enter http://ee.mobilebroadband then click the arrow icon or press Enter.|
|3||From the home page, click log in here to access settings.|
|4||Enter the required username and password, then click OK.|
|5||Click System under the Settings tab.|
What happens when you use the charger that came with the device?
Could you try charging it from the mains/another device?
18-11-2018 01:58 PM
Hi Chris and thank you for replying to my query.
1st issue: Interestingly, the device only came with a yellow USB-C to USB-A cable (and not with a charger); instructions say "use a 5V -2amp charger".
Using the 29W Apple charger with its USB -C cable that charges my MAC (rated 14.5V-2.0amp in USB PD mode or 5.2V-2.4amp) , either with Apple or non-Apple cable did NOT charge the device -very buffling. Connecting the supplied cable to my Apple iPhone 12W charger (also rated at 5.2V, 2.4amp), with any USB-A to USB-C cable works fine...
2nd issue: yesterday no problems at all..device picked up 4G signal, and pretty soon I could detect my network..no problems...temperamental? interference or location issues? Unlikely, but next time I come accross connection issue I shall indeed perform a master reset as you suggest.
The charger issue is a very strange one..why one charger to work OK and another not, even at similar output rates is beyond me...I wonder am I the only one ending with temperamental 4GEE? It's the second one in a month, and each time I am starting it I wonder whether it'll work or not 🙂
Thank you for your support,