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10-07-2020 10:46 AM
Hi there,
My 4GEE Wifi Mobile started prompting me for the wifi key/password instead of allowing my devices to latch on automatically. It was set up 2 weeks ago and my devices have latched on automatically without issue since then. However, from yesterday, it kept prompting me for the wifi key/password and when I enter it it says "Unable to join the network". So I have not been able to log on for over 24 hours now. I checked my EE account and there is still plenty of data allowance left. What is the problem here and how can I resolve it quickly? Thanks
10-07-2020 01:11 PM
Having data has no bearing on whether devices can login to the router or need to provide the pwd each time.
Try factory resetting it.
14-07-2020 08:48 AM
How would I do a factory reset? Cheers
14-07-2020 10:08 AM
Stick a sharp object in the reset hole near the SIM tray - see Perform a master reset