28-12-2018 06:22 PM - edited 28-12-2018 06:25 PM
I have got a 2018 version of the 4GEE Mini (EE70). Right now i realised that is has an update icon on my login page, so upon clicking on the icon i was brought to the update page which says
"Device can not be detected.
Maybe your device has been unplugged or switched off."
However, the device is still connected and i can still make setting changes to the mifi devices. It is only when i reach that update page that I see the cannot be detected error. The device is currently on EE70_02_00_11 firmware.
I have tried resetting the device by pressing the reset button behind the machine, I am still able to do and use everything except the firmware upgrade.
Can someone share the initial setting so that I can restore it or something, or give a suggestion on what to do?
I have tried:
Cheers and Merry 2019!
28-12-2018 06:32 PM
Welcome to the EE Community,
I would recommend speaking with technical support you can reach them on 0800 956 3146 from a landline or 150 from your EE mobile.
28-12-2018 06:45 PM
This is super strange; called the EE hotline provided by @David_C, but then I was told that over that the CS could not find my IMEI number for the device in their system, and suggested that I bring the device back to shop... Hmmm?
28-12-2018 07:04 PM
I got it from the EE Shop at Oxford Street in August, @David_C
It's so strange that they told me they can't find it in their system. I not sure if that being unregistered is the reason to why it Device cannot de detected in the update page.
28-12-2018 07:09 PM
@David_C, I was on a pay monthly contract and cancelled it awhile after. I don't know, she couldnt find it and it was quite confused tooo.
28-12-2018 07:15 PM - edited 28-12-2018 07:17 PM
If there is no data connection due to you cancelling the connection you wouldn't be able to update the firmware on the device.
You would need a active data connection to download the firmware update.
28-12-2018 08:10 PM
You still have an EE SIM in it, don't you? You said you can do everything else. I presume that includes going on the Net.
You should be able to find your IMEI on the System Settings page.
29-12-2018 08:49 AM - edited 29-12-2018 08:51 AM
i have gotten the device unlocked so it works with other sims too.
yes i found the imei and called EE, it was their tech support who can’t locate the number in their system.
i vaguely recalled that i updated the device once when i got it, and then thereafter it showed this message of not being able to detect the device, but i was not disconnected from whenever the message shows. So i tot reseting will bring it back to the first version of firmware on the device but i tried it a couple of times and it still shows the error message at the update page
i guess its prolly no big deal since i still can use it but i just feel its kinda bummer because connecting to a 5Ghz network is slower compared to a 2.4Ghz, and i hope for a software update to resolve that.
29-12-2018 09:10 AM
A factory reset restores the configuration settings to default It never downgrades the firmware to what it was when you got it. That would be a retrograde step.
The chance of a firmware update fixing a peculiarity you happened to notice is minimal
Have you tried doing this firmware update with an EE SIM in? It may be that you need to be on the EE network to do so
08-03-2019 06:26 PM
@rich_: What issue? If an update becomes available for your device EE will fire it at it, providing you are on the EE mobile network.
08-03-2019 06:34 PM
Exactly same issue as described by OP, update icon has been on for weeks when I click it it comes up with the same message as described above.
Hasn't auto updated even when ive left the device on and plugged in for a few days so this isn't working.
See screenshot - the update icon is the little circle with the arrow in it top right corner next to "4G" When clicked it brings up the error below.
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