by martin-mould
Explorer

4G and wifi calling not working

Hi i recently transferred my whole corporate account across to EE on the basis you offered wifi calling as standard

 

had a text message this morning saying turn phone on \ off and delete message so did and now today it doesnt work and i got 240+ not working properly most of which are in remote areas and rely on the wifi calls system

 

what is going on as they worked yesterday

 

not a happy CEO

5 REPLIES 5
by
EE Employee

Re: 4G and wifi calling not working

Hi @martin-mould and welcome to the Community.

 

We're aware of an issue affecting customers using 4G Calling and WiFi Calling is currently unavailable.

 

We’ll have them back online as quickly as possible.

 

Calls on 2G and 3G are working as usual, as is all data.

 

You can toggle off 4G Calling in your settings while we work to fix the issue as soon as possible.

 

To turn off 4G calling, please follow the steps below.

 

iphone:

 

Settings >> Mobile Data >> Mobile Data Options >>Enable 4G >> Toggle “Data Only”

 

Android:

 

Settings >> Mobile Networks >> Network Mode >> Toggle “3G only”

 

 

​​​We ​​​​apologise for any inconvenience caused.

 

Many thanks,

 

Lee

by martin-mould
Explorer

Re: 4G and wifi calling not working

what other options do i have then as without wifi calling i cant get a normal signal at home at all

 

i used to have a suresignal with vodafone do you have anything similar if this is a regular occurence

by
EE Employee

Re: 4G and wifi calling not working

Hi @martin-mould

 

We are working very hard to get WIFI calling back up and running.

 

I can assure you this is not a regular occurrence, this is the first time I have seen WIFI calling go offline.

 

Many thanks,

 

Lee

by Fkend
Explorer

Re: 4G and wifi calling not working

EE WiFi calling and 4g are still not compatible as of 11.10.2018 on iPhone SE.

by
EE Community Support Team

Re: 4G and wifi calling not working

Hi there @Fkend

 

Thanks for coming back to the community.

 

Are you with us on pay as you go or pay monthly?

 

Leanne.

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