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Explorer

4G Home Router LAN Ports Not Working

Hello,

 

I have a 4G Home Router. Neither of the 2 LAN ports are working when i plug in a LAN cable. I have tried to connect for 2 reasons,

 

1 is to set up a Sonos speaker on the wifi network (which requires a wired connection in the first place to do the initial setup) and neither of the 2 LAN ports will allow the Sonos to be "seen".

 

2 I have tried to connect an Apple Time Capsule to use as a networked storage device and again the device will not be "seen" when going to configure it in Airport Utility.

 

I have made no changes to the LAN settings in the 4G device, it is as factory settings.

 

Any Ideas?

 

Many thanks in advance.

4 REPLIES 4
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EE Community Support Team

Re: 4G Home Router LAN Ports Not Working

Hi @kevandxb,

 

Welcome to the EE Community. 🙂

 

Is your router all setup and working over WiFi?

 

Thanks

 

James

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by
Explorer

Re: 4G Home Router LAN Ports Not Working

Hi James

Yes, the 4G wifi works fine. I have had the router for a while and just not had any need to use the lan ports.


Best Regards




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[Mod edit: Please do not post personal information such as your phone number in this public forum. Thanks]

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by
EE Community Support Team

Re: 4G Home Router LAN Ports Not Working

Hi @kevandxb,

 

Do you have a laptop or PC you could connect to the LAN to see if it can access the internet?

 

Have you tried a different cable?

 

Thanks

 

James

Highlighted
by Established Contributor
Established Contributor

Re: 4G Home Router LAN Ports Not Working

When you connect an Ethernet cable on LAN1/2 to a wired device do the indicator lights on the 4GEE home router light up at all? First confirm if the LAN ports are supplying a signal, then you need to determine if DHCP is working and supplying an IP address.

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