Highlighted
by kulguyz92 Investigator
Investigator

The 4GEE action cam crashes while authorising with facebook. Help.

I use 4GEE action cam for live streaming. However, the app crashes constantly while trying to authorise with facebook. Not sure what seems to be the problem. Ive trying uninstalling and reinstalling the app. Help needed. ASAP please.

1 SOLUTION

Accepted Solutions
by
EE Community Support Team
Solution

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hello there @kulguyz92

 

This is something we are aware of and are working with Facebook to get this fixed.

 

We will be posting an update on this thread here when we have further information.

 

Thanks very much for posting on the community.

 

 

18 REPLIES
by
EE Community Support Team
Solution

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hello there @kulguyz92

 

This is something we are aware of and are working with Facebook to get this fixed.

 

We will be posting an update on this thread here when we have further information.

 

Thanks very much for posting on the community.

 

 

by naughtymonkey75
Explorer

Re: The 4GEE action cam crashes while authorising with facebook. Help.

You have been sasying this for months now . since the change I purchse the camera with a contract and the services is not aviaalble . Sohow many months creidt are you going to apply for loss of serivce 

by kulguyz92 Investigator
Investigator

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi there. I just wanted an further update on if the team is working towards the fix for 4GEE action cam authorising with facebook. Can you chase up the team for me please. Thanks

by
EE Community Support Team

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi @kulguyz92,

 

The new app is currently in testing and should be available very soon.

 

Thanks

 

James

by kulguyz92 Investigator
Investigator

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi there,

Has the new 4GEE action cam app been released yet or is it still undergoing some tests before being finalised?

by
EE Employee

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi @kulguyz 

 

It is still in testing, soon as we have any details we will let you know.

 

Many thanks,

 

Lee

 

by Fabiohamadi
Visitor

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi,

I have the same problem with my action camera, do you have any solution at the moment?

Thanks

Fabio.

by
EE Community Support Team

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Good Morning to you all.

 

The app has now been updated and you should see this as an update Smiley Happy

 

If you don't have the app you can download this in your app store.

 

Let me know how you get on Smiley Happy

by kulguyz92 Investigator
Investigator

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Is this the new action cam app that's updated and ready to use?

by
EE Community Support Team

Re: The 4GEE action cam crashes while authorising with facebook. Help.


Morning @kulguyz92

 

Yes this is what we have been waiting for.

 

Thanks, Leanne.

by gingdude2000
New Member

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi there I am on the newest version of this app according to the App Store on apple but I still cannot get it to register with Facebook. It just goes completely blank, even reinstalling the app hasn't helped. Help please. 

by
EE Community Support Team

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi @gingdude2000,

 

Welcome to the EE Community.

 

Please get in touch with customer services so our technical team can take a look at this for you.

 

Thanks

 

James

by ngins Investigator
Investigator

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi All,

 

As of today the same issue with both Android and iPhone - ok up until the sign in page with credentials, as soon as you enter credentials the screen goes blank form there and will not complete the authorisation process.  Passwords all double checked and tripple checked - and compared to authorising other apps to Facebook it looks like the app is not completing the transaction at the point where it provides the confirmation screen from FB to allow the EE app to post.

 

I did try to post for support back through the itunes store and Google play store, but on both stores it redirects to this site.

 

Thanks

N

 

by
EE Employee

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi and welcome to the community @ngins

 

Have you checked for any app updates at all?

 

Many thanks,

 

Lee

by ngins Investigator
Investigator

Re: The 4GEE action cam crashes while authorising with facebook. Help.

HI Lee,

 

Thanks for the fast reply - I have the latest android and iphone CAM apps and the camera has the latest firmware as well.  I see that although they were updated late last year when FB changed their API, that neither of the EE Action Cam apps have been updated again - and I believe FB updated since then because of the whole Cambridge Analytica/US election thing....  I suspect it will all work ok for an existing user already authorised but neither of the apps seem to allow progress to the last step for a new approval for Facebook to have access....

 

Thanks

N

by
EE Employee

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Hi @ngins

 

My first thought was an API change, let me look into this and I'll comeback with some answers. Smiley Happy

 

Many thanks,

 

Lee

by ngins Investigator
Investigator

Re: The 4GEE action cam crashes while authorising with facebook. Help.

Thanks Lee - I also tried assigning an application specific fixed password in Facebook for the Camera to try and reduce the authentication - but no beans with that either.  Appreciate your help!

by
EE Employee

Re: The 4GEE action cam crashes while authorising with facebook. Help.

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