by Ant0187 Investigator
Investigator

My EE Action cam gets stuck on the EE load screen.

I recently bought a 4GEE Action Cam, I charged it, now when I turn it on it just remains on the EE load screen. Please help.

Thanks 

8 REPLIES
by Legend
Legend

Re: My EE Action cam gets stuck on the EE load screen.

Hi, 

 

Can you reset it?

 

Thanks 




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by
EE Community Support Team

Re: My EE Action cam gets stuck on the EE load screen.

Hi @Ant0187

 

Please try popping the battery out and then back in, does this help.

 

We have a test device here in the office, which I will be able to test tomorrow.

 

I will look into this for you.

 

Many thanks,

 

Lee

by Ant0187 Investigator
Investigator

Re: My EE Action cam gets stuck on the EE load screen.

Hi

Thanks for your message.

I can't find a way to hard reset the device. I've tried holding down the power and photo buttons down but this doesn't seem to work.

by Ant0187 Investigator
Investigator

Re: My EE Action cam gets stuck on the EE load screen.

 Hi Lee

Thanks for getting back to me on this. 

I have tried removing and 're inserting the battery but get the same screen. 

 

Thanks 

Ant

by
EE Community Support Team

Re: My EE Action cam gets stuck on the EE load screen.

Let me do some more digging tomorrow for you @Ant0187

 

Cheers

 

Lee

by Ant0187 Investigator
Investigator

Re: My EE Action cam gets stuck on the EE load screen.

Thanks Lee I appreciate your help with this

 

by
EE Community Support Team

Re: My EE Action cam gets stuck on the EE load screen.

by
EE Community Support Team

Re: My EE Action cam gets stuck on the EE load screen.

Hi @Ant0187

 

Please try and follow the bellow if you can,

  • Press Power (blue key) on the camera until Settings is displayed.
  • Press Capture (yellow key).
  • Press Power on the camera until More is displayed.
  • Press Capture.
  • Press Power on the camera until Reset is displayed.
  • Press Capture.
  • Display will show reset to default setting value.
  • Press Power on the camera to start the reset.

Does this help.

 

Many thanks,

 

Lee

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