18-01-2019 02:17 PM
Have my cam updated and reinstalled app several times but i still can't connect to Facebook have tried your help line and spoke to someone for forty minutes and they couldn't help either please can you?
18-01-2019 03:39 PM - edited 18-01-2019 03:39 PM
Welcome to the community 🙂
Is it just the live streaming to Facebook you are having a problem with?
Can you tell us any error messages you are seeing or what happens when you try to connect?
Have you tried the steps on live streaming on our action cam help pages?
18-01-2019 04:04 PM
Hi Alex when i try to connect to Facebook it tells me error my 4gee cam is not secure and to update the security settings except the cam tells me its up to date
18-01-2019 04:49 PM
Hi no other updates available can i have a number for the technical care team please as the last time i phoned they could not help me and i top up my action cam data sim and don't use the data so it is just costing me money atm.
18-01-2019 07:36 PM
That firmware is the same problematic firmware described in this thread dating back to May 2017. I think it's safe to say that this device and firmware is no longer supported by EE.
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